André Marques Email & Phone Number

Ourém, Pt

Lisbon, Portugal

• Work collaboratively with Account Management, Sales, Product, and Engineering teams to refine customer experience with BitSight Insurance products• Address technical data requests by Insurance customers related to BitSight Insurance products (such as API integrations and custom reports)• Support Insurance Solutions Managers in onboarding new customers• Provide technical support to Sales, including during the POC process• Support the Product team by identifying and… Show more • Work collaboratively with Account Management, Sales, Product, and Engineering teams to refine customer experience with BitSight Insurance products• Address technical data requests by Insurance customers related to BitSight Insurance products (such as API integrations and custom reports)• Support Insurance Solutions Managers in onboarding new customers• Provide technical support to Sales, including during the POC process• Support the Product team by identifying and communicating inefficiencies in processes that are designed to bring the customer value• Monitor performance metrics and platform use Show less

Lisboa E Região, Portugal

• Manage operational workflows across different partner categories• Work cross-functionally between Product Management, Legal, Finance, and other internal stakeholders to support partner relationships• Create and automate various reports that show the team's progress as well as to communicate business status to other stakeholders• Assist in the execution of new potential experimental partner relationships• Assist the Strategic Partnerships Manager in the remediation of issues… Show more • Manage operational workflows across different partner categories• Work cross-functionally between Product Management, Legal, Finance, and other internal stakeholders to support partner relationships• Create and automate various reports that show the team's progress as well as to communicate business status to other stakeholders• Assist in the execution of new potential experimental partner relationships• Assist the Strategic Partnerships Manager in the remediation of issues and inbound requests from partners and partner customers Show less

Lisbon Area, Portugal

• Revision of the organizational profiles created by mappers to ensure end-product quality• Managing important company reports using partner provided information• Managing/Creating JIRA tickets, making the connection with the Engineering team• Managing urgent requests from Account Managers/Sales using Zendesk and being responsible for surgical changes in entities/company reports. Direct contact with Sales, Customer Support, CSM, among other departments.

Lisboa E Região, Portugal

• Creation of organizational profiles with the support of research tools

Lisboa E Região, Portugal

• Customer Churn and Loyalty Specialist• Managed a large influx of calls on a daily basis with high average review grades• Handled customer inquiries about services, invoices, promotional offers, and product malfunctions• Developed the ability to understand the needs of each customer and to be able to adapt to different types of people and their needs