Marques Brooks Email & Phone Number

Torrance, California, United States

Responsible to manage Honda Sales Operational activities ensuring attainment of sales objectives, dealership communications, and upholding Honda Brand initiatives through effective planning, coordination, and management of key support departments – Zone Field Staff, Advertising, Production Planning, and Finance. Work directly with the Zone Managers to achieve sales targets for both New and Certified vehicles.Providing strategic direction to direct reports in sales operations and in the field (zone staff) as to how to execute brand directives given by the AVP in the Honda business plan.Work with incentive team on program development to ensure by model sales pace remains on plan.Train and develop each departmental associate as needed.Work with production planning team on monthly production adjustments by trim to ensure appropriate distribution and achievement of sales plan by region and nationally.Create and manage structure of annual sales business plan. Prepare quarterly business plan updates for executive review.Manage budget results/forecast for Auto Sales Division for quarterly presentations with executive management.Cross training of rotational managers, ensuring the department consistency during turnover periods.Oversee development of all reporting and ad hoc analysis and special project support as situations arise on a regular basis

Torrance, California, United States

Responsible to manage Acura Sales Operational activities ensuring attainment of sales objectives, dealership communications, and upholding Acura Brand initiatives through effective planning, coordination, and management of key support departments – Zone Field Staff, Advertising, Production Planning, and Finance.Assistant Managers of Acura National Sales work directly with the Zone Managers to achieve sales targets for both New and Certified vehicles.Providing strategic direction to direct reports in sales operations and in the field (zone staff) as to how to execute brand directives given by the AVP in the Acura business plan.Work with incentive team on program development to ensure by model sales pace remains on plan.Support the development of MARs and related job performance criteria for the Coordinator II position. Train and develop each departmental associate as needed.Work with production planning team on monthly production adjustments by trim to ensure appropriate distribution and achievement of sales plan by region and nationally.Counsel senior executives and Japan staff on expenditure strategies for large budget and business critical items in order to increase American Honda profitability.Create and manage structure of annual sales business plan and prepare quarterly business plan updates for executive review.Manage relationships with multiple vendors to get necessary information required to make critical business decisionsManage budget results/forecast for Auto Sales Division for quarterly presentations with executive management.Work with our Seihan group to maintain Niguri and unit flows for entire model line to be used for business planning.Oversee development of all reporting and ad hoc analysis and special project support as situations arise on a regular basisSupport the development of executive presentations as well as review of quarterly and annual Acura Sales divisional Business Plans.

Torrance, California, United States

To manage the day to day development, implementation and on-going support of sales related training and training resources for Honda/Acura vehicles. • Manage all activities related to Honda/Acura product launch training• Analyze Honda/Acura dealer training needs• Develop targeted curriculum and product sales training to support the sales effort• Efficiently deliver targeted product training including competitive comparison training to sales efforts• Develop and manage the Council of Sales Excellence annual training certification and recognition program

Raleigh-Durham, North Carolina Area

Building, maintaining and developing dealership accounts and contacts • Assisting dealers with floor planning, promotions, merchandising, advertising and other sales consultant responsibilities • Reviewing and analyzing dealerships' financial performance • Conducting in-dealership sales training and improving customer and sales satisfaction levels in assigned areas • Achieving market penetration objectives and working with Acura management to meet divisional goals and objectives

Raleigh-Durham, North Carolina Area

*Function as a direct liaison between Acura Parts and Service Field Operations and Acura automobile dealerships. *Engage in activities that directly support the improvement of Acura Division client satisfaction rating with dealership services, Acura automobile product quality, and after sales vehicle delivery. *Provide analysis, action planning and follow up to support assigned business objectives and the interests of Acura's business terms and conditions, warranty cost control, staffing and training of Service and Parts personnel, and growth of Genuine Acura Parts and Accessories sales to support market growth.

Torrance, California

*Engage in activities that directly support the improvement of Acura Division client satisfaction rating with dealership services and Acura automobile product quality. *Analyze, create action plans, and follow up to support assigned business objectives and the interests of Acura's business terms and conditions, warranty cost control, and growth of Genuine Acura Parts and Accessories sales to support market growth. *Assist Zone Managers with special projects and ad-hoc reports. *Train to potentially become an Acura District Parts and Service Representative and learn behind the scenes of our operations.

Torrance, California

*Evaluate customer issues and coordinate activities between customer, dealer personnel, AHM field staff and National staff to resolve issues and achieve overall customer satisfaction. *Evaluate all the facts and make the determination if/when the use of goodwill is appropriate. *Ensure overall customer satisfaction and repurchase intent by providing quality customer service. *Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.

Torrance, California

*Respond to client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. *Ensure overall client satisfaction and repurchase intent by providing quality client service and issue resolution. *Accurately capture and document client information to support voice of the client and technical descriptions and coding that will provide for product and client service improvements.

Ontario, California

*Create sales forecasts and set goals in accordance to the corporate budget*Drive an enthused team morale around exceeding budget and goals*Foster a multitude of partnerships to build a high volume of clientele to drive new car sales *Design internet templates to provide immediate professional responses to potential guests*Understand the psychology and needs of internet customers to encourage a truly outstanding experience*Maintain an extensive book of business to retain repeat and referral customers*Uphold a 95% or higher level of CEI

Riverside, Ca

*Partnered with sales managers at the sales desk to assist in structuring deals*Conducted sales interviews and guest interviews prior to contracting*Facilitated needs awareness with every guest*Performed a thorough menu presentation offering all products and services*Collaborated with major lenders to purchase deals*Piloted and co-facilitated weekly meetings with the sales team to engage and inspire back-end profits

Ontario, California

*Graduated from a two-week intensive finance certified course through Sonic Univeristy*Partnered with sales managers at the sales desk to assist in structuring deals*Conducted sales interviews and guest interviews prior to contracting*Facilitated needs awareness with every guest*Performed a thorough menu presentation offering all products and services*Collaborated with major lenders to purchase deals*Piloted and co-facilitated weekly meetings with the sales team to engage and inspire back-end profits

Ontario, California

*Created sales forecasts and set goals in accordance to the corporate budget*Drove an enthused team morale around exceeding budget and goals*Fostered a multitude of partnerships to build a high volume of clientele to drive new car sales *Designed internet templates to provide immediate professional responses to potential guests*Understood the psychology and needs of Internet customers to encourage a truly outstanding Lexus experience*Maintained an extensive book of business to retain repeat and referral customers*Upheld a 95% or higher level of CSI

Ontario, California

*Greeted customers in a prompt and professional manner*Effectively responded to all customer queries*Created a personalized needs assessment for each guest*Conducted thorough walk-around and demo presentations *Utilized the 7 Step Sales Process to effectively obtain goals

Bachelor Of Science (B.S.), Organizational Leadership

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies And Admnistration Of Justice

Criminal Justice And Corrections