Marques Brooks Email & Phone Number

Los Angeles, California, United States

As the Housing Department Manager under the guidance of the Associate Director of Property Management and Development, I lead a dedicated team overseeing property management, habitability standards, and landlord relations. My role involves facilitating staff meetings, implementing systems for file and property reviews, and ensuring contract compliance. I maintain an up-to-date landlord contact sheet and oversee housing workshops, guaranteeing the timely submission of financial assistance… Show more As the Housing Department Manager under the guidance of the Associate Director of Property Management and Development, I lead a dedicated team overseeing property management, habitability standards, and landlord relations. My role involves facilitating staff meetings, implementing systems for file and property reviews, and ensuring contract compliance. I maintain an up-to-date landlord contact sheet and oversee housing workshops, guaranteeing the timely submission of financial assistance packets. I am responsible for financial reporting, offering technical assistance to subcontracting agencies, and providing coaching to direct reports.My duties extend to reviewing and approving leave requests, conducting performance evaluations, and collaborating with Homeless and Housing staff to meet permanent housing placement goals. I ensure that master leased/owned properties meet habitability standards and monitor active cases receiving financial assistance. With a focus on team development, I attend regular manager meetings, collaborate with SSG's fiscal department, and coordinate delivery notices. Recruiting and hiring staff, utilizing various applications for data management, and coordinating with SPA 6 CES providers are also part of my responsibilities.I serve as the point of contact for landlords, overseeing move-tasks, and establishing a housing network by developing links with property management companies and investors. My role involves outreach to landlords, partnership development, and coordination of the eviction process. I manage contracts for ongoing services and address disputes with service providers, ensuring utility and other services are in the agency's name. With a commitment to professionalism and adherence to ethical standards, I represent the agency at meetings and community events, maintaining files in compliance with HIPAA and other funding requirements. Show less

Greater Los Angeles Area

Prospect for potential new clients and turn this into increased business.Cold call as appropriate within select markets to ensure a robust pipeline of opportunities.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Plan approaches and pitches.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive… Show more Prospect for potential new clients and turn this into increased business.Cold call as appropriate within select markets to ensure a robust pipeline of opportunities.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Plan approaches and pitches.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Show less

Tustin, California, United States

Supervising all daily operations of the company, including IT, marketing and salesPreparing and presenting reports to the Chief Executive OfficerWorking closely with the Chief Executive Officer on all matters related to the businessPerforming employee reviews and developing corrective action plans if neededDeveloping and implementing strategies, procedures and business plans needed to enhance company growthWorking with the executive team to set company performance… Show more Supervising all daily operations of the company, including IT, marketing and salesPreparing and presenting reports to the Chief Executive OfficerWorking closely with the Chief Executive Officer on all matters related to the businessPerforming employee reviews and developing corrective action plans if neededDeveloping and implementing strategies, procedures and business plans needed to enhance company growthWorking with the executive team to set company performance goalsCultivating and providing opportunities for rising talent within the organization Show less

Tustin, California, United States

Responsible for creating strategic business partnerships and driving new revenue sources for this amazing organization.• Identify and vet potential partnership deals and opportunities• Become an expert in the company’s products and where they sit within the larger ecosystem• Establish relationships and close big partnership deals which can even include M&As and other acquisitions • Travel to business development meetings, industry conferences, trade shows, etc.• Perform… Show more Responsible for creating strategic business partnerships and driving new revenue sources for this amazing organization.• Identify and vet potential partnership deals and opportunities• Become an expert in the company’s products and where they sit within the larger ecosystem• Establish relationships and close big partnership deals which can even include M&As and other acquisitions • Travel to business development meetings, industry conferences, trade shows, etc.• Perform competitor and SWOT analysis• Manage business development pipeline• Work with Marketing and Sales departments on key initiatives Show less

Santa Ana, California, United States

• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.• Reviews and submits invoices from… Show more • Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. Show less

Greater Los Angeles Area

Oversee various properties in the Los Angeles area.Reviews financial statements, budgets, and lease renewals.Generates monthly variance reportsMonitors current marketing strategies and makes recommendations for improvements.

Greater Los Angeles Area

Managing team members, daily activities, and resources of the properties (5) to achieve established budgeted financial and operational goalsResponsible for overseeing the service standards of the Santa Monica Portfolio ensuring guest satisfaction and profitability.Provide input into the development of budget(s) for the propertiesMeet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely mannerOversee the lease enforcement process by… Show more Managing team members, daily activities, and resources of the properties (5) to achieve established budgeted financial and operational goalsResponsible for overseeing the service standards of the Santa Monica Portfolio ensuring guest satisfaction and profitability.Provide input into the development of budget(s) for the propertiesMeet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely mannerOversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the leasePromote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issuesEnsure the properties maintenance team members respond and complete resident service requests Show less

Greater Los Angeles Area

• Works closely with local vendors to do market outreach and cross branding/promotions.• Create, schedule, monitor, and delegate resident events.• Administers late and non-sufficient check charges as well as any legal fees.• Ensures accuracy and timeliness of bank deposits, and computer data.• Schedules necessary repairs and make-ready activities.• Assists with rent collections striving for zero delinquencies each month.• Assists with community… Show more • Works closely with local vendors to do market outreach and cross branding/promotions.• Create, schedule, monitor, and delegate resident events.• Administers late and non-sufficient check charges as well as any legal fees.• Ensures accuracy and timeliness of bank deposits, and computer data.• Schedules necessary repairs and make-ready activities.• Assists with rent collections striving for zero delinquencies each month.• Assists with community inspections.• Maintains make-ready process.• Prepares a monthly financial Month End Report.• Consistently attempts to collect “bad debt" prior to being written off Show less

Thousand Oaks, Ca

• Assists the Community Manager in creating and maximizing income opportunities through the aggressive management of community operations.• Makes recommendations to enhance the bottom line performance of the community.• Ensures adherence to all policies regarding financial responsibilities.• Administers late and non-sufficient check charges.• Ensures accuracy and timeliness of bank deposits, and computer data.• Schedules necessary repairs and make-ready… Show more • Assists the Community Manager in creating and maximizing income opportunities through the aggressive management of community operations.• Makes recommendations to enhance the bottom line performance of the community.• Ensures adherence to all policies regarding financial responsibilities.• Administers late and non-sufficient check charges.• Ensures accuracy and timeliness of bank deposits, and computer data.• Schedules necessary repairs and make-ready activities.• Supervises all on-site personnel in the absence of Community Manager.• Assists with rent collections striving for zero delinquencies each month.• Assists with community inspections.• Maintains make-ready process.• Prepares a monthly financial Month End Report.• Consistently attempts to collect “bad debt" prior to being written off Show less

Greater Los Angeles Area

• Responsible for weekly reporting and weekend update reporting.• Provides motivation and oversees sales goals on a daily basis.• Provides a support system for the leasing team, and a method for daily accountability of leasing activity. Tracks traffic, appointments, and leases daily.• Accountable for market surveys.• Helps schedule appointments, whenever necessary.• Responsible for coordinating all community outreach marketing and locator visits.• Responsible for… Show more • Responsible for weekly reporting and weekend update reporting.• Provides motivation and oversees sales goals on a daily basis.• Provides a support system for the leasing team, and a method for daily accountability of leasing activity. Tracks traffic, appointments, and leases daily.• Accountable for market surveys.• Helps schedule appointments, whenever necessary.• Responsible for coordinating all community outreach marketing and locator visits.• Responsible for ensuring the leasing team has the proper materials and supplies needed for successful lease ups.• Responsible for all correspondence, verbal and written, to the corporate office. Show less

Los Angeles Metropolitan Area

Ensures achievement of the community’s revenue and occupancy goals by directing the community’s marketing, advertising and sales activities, overseeing on-site traffic, ensuring an appropriate inventory of “ready” apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term… Show more Ensures achievement of the community’s revenue and occupancy goals by directing the community’s marketing, advertising and sales activities, overseeing on-site traffic, ensuring an appropriate inventory of “ready” apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases. Develops print and internet advertising strategies, uses available technology to promote the community and communicate with potential prospects, and uses the Company’s property management software to generate sales and leasing reports to monitor results. Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and safety, and develops activities and programs to enhance the salability of the apartments and community as a whole by regularly inspecting “ready” units for marketability, creating mini-models and using other merchandising techniques promote the apartment and community to prospective applicants. Actively participates in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with established policies and procedures. Reviews and analyzes financial reports, shop reports, traffic and closing ratios, and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solution strategies. Makes presentations about marketing and leasing strategies and results to clients, owners, and other business managers. Show less

Torrance, California, United States

Be the customer advocate alwaysAnalyze current market forces and customer needs to formulate new hypotheses to test and implement into actionWork closely with product leadership to define and meet target KPIsTurn ideas into requirements for new products/features in collaboration with internal business partnersCollaborate with cross-functional teamsPrioritize project and work across multiple parameters