Marquette Baylor Email and Phone Number

I was responsible for daily operational oversight, including staff assignments, operations safety. Ensured the station was in compliance with Dnata, TSA and Federal Aviation Administration regulations and policies. I encouraged a culture promoting safety in daily operational briefings. I also mentored employees preparing them for growth opportunities. Collaborated with team members helping to plan the strategic direction of the station. Responsible for implementing and maintaining a safety program to assure the highest possible degree of safety and environmental compliance. I was also responsible for maintaining a safety education training program and enforcing policies to establish a culture of safety. I coordinated and facilitated onboarding and safety training classes. Routinely conducted facility audits to ensure the facility meets all OSHA requirements, investigated, documented, and reported any incidents/accidents, and recommended corrective action.

Oversaw the execution of day to day operations, while demonstrating the core values of the company and sharing its mission. I focused on maintaining vendor partnerships as well as developing new customers. When given the opportunity to represent Jetblue internationally, my ability to market a global brand was honed. As a manager, I cultivated an inclusive workplace to ensure customer satisfaction. Recognized on several occasions for an exemplary safety record.

Worked in the reservation call center, providing information, making flight reservations and assisting the flying public. At the airport, as a customer service agent I provided all necessary help and support to passengers as required, including check-in, baggage processing, reservations and ticketing, boarding of flights, jet-bridge operation, greeting arriving passengers, and providing special passenger assistance.