Ruben Marquez Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Client Support and Onboarding Specialist

Denver, Colorado, United States

By leveraging effective communication and collaboration across several departments I serve internal and external clients to manage detailed scopes of work to ensure my client and my employer are both meeting their goals. By facilitating open communication with my clients, I help to ensure we maximize the clients’ utilization of our (SAAS) program and services in addition to helping the client understand the value we continue to provide their organization. Given time I have also proven to be able to identify up-sell opportunities by anticipating what products and services would help meet our clients’ current and on-going needs. Most recently I have begun consulting work with my clients to re-shape how they how they do business to further embed our solution in their day-to-day operations.

Houston, Texas Area

As a Quality Assurance Analyst, I was responsible for creating, reviewing, revising, and validating project Requirements. Furthermore,I was responsible for the development of testing plans for new and existing products. I also served as a liaison across multiple departments, be it internal or external/client facing, to confirm the requirements align with the testing plan and software satisfies all needs. Upon implementation I conducted product training/refresher sessions as needed for new and existing products for internal and external clients. I also created design documents and training manuals for new and existing products for internal and external clients. Serving as a primary liaison across multiple departments throughout the product life-cycle facilitating communication and development allowed me to escalated issues to Development as needed in order to ensure accurate and timely execution of new products.Throughout the day I utilized ticketing and time reporting systems such as JIRA to accurately report, track and document issues and time allotted.

Newton, Ma

Serving as the client advocate, I built and maintained relationships with key customer contacts, such as CEOs, CFOs, Presidents, and Directors of Benefits, aimed at developing a deep understanding of the clients’ current and evolving needs and requirements in order to ensure the clients’ utilization of our program and services were maximized.As a result of effectively presenting information and responding to questions from clients, end-users and the general public, I provided excellent product support, product education, and was able to identify up-sell opportunities.Proactively staying current on the continuous enhancements to our products and services enabled me to excel at educating clients and end-users on the best way to implement the program at their facility; therefore making the program as simple and accessible as possible to the clients and end-users.I took the lead from sales to co-ordinate the client on-boarding process. Led client orientations, and set and communicated expectations both within the organization, across all impacted departments, and with the client directly in a timely manner.

Lexington, Ma

Performed statistical data and regression analysis, forecasting and data modeling with E-views and SAS.Committed to taking on significant responsibility to meet clients’ needs and resolve account issues in order to facilitate customer service satisfaction. I engineered custom solutions and reports to meet clients’ specific needs.Provided on-going consultative analysis to help clients meet their financial goals, as well as to develop and maintain relationships of trust and open communication throughout the life cycle of the account.

Waltham, Ma

Responsible for the professional development of a staff which consisted of ten Resident Assistants. Lead weekly meetings with Resident Assistants to discuss concerns, plans, and upcoming events.Maintained a weekly duty-log that tracked on-going activity building wide.Regularly planned and executed events and activities for over 120 residents.

Bachelor Of Science (B.S.), Business/Managerial Economics, 3.4 Gpa

Activities and Societies: Jazz&Pep Band, Resident Assistant, ALANA, Alpha Psi OmegaI received a full-tuition Academic Scholarship.

High School Diploma, Information Technology / Computer Hardware & Software, 3.8 Gpa

Activities and Societies: National Honor Society, Student Government, Debate Team, Rotary Club Interact, Yearbook Committee, Slam Poetry.