Marsha Callahan Email & Phone Number

General Function: Responsible for database management of all Adult Literacy ProgramSpecific Duties: Maintain electronic tutor and student records and related statistics.Generate program reports to monitor activities and progress.Prepare and submit required statistical reports for funders as required.Provide information to tutors and students on upcoming workshops, in-services, and events.Provide information as requested by Program Coordinator or other staff regarding record keeping of tutor, volunteer and student activities.Serve as primary liaison with Literacy Pro for database supportHelp coordinate recognition activities for tutors and students.Assist with recruitment efforts of tutors and students as needed.Assist with pre- and post-testing of students as neededAssist with and attend agency fundraisers as directed.

Prooject manager for U-Verse Order Management System.

Supported the investigation and implementation of fixes for client reported defects.Facilitated meetings with users, subject matter experts and vendor resources, gathering and documenting the system changes needed (load of 30 - 50 defects at any given time).Coordinated the infrastructure resources, data base administrators, system developers and off-shore personnel required to support implementing the defect fixes.Scheduled and verified the successful deployment of fixes into the production arena during weekly, monthly maintenance and quarterly upgrade releases, ensuring the vendor's compliance with contractual service level agreements.Documented the Clarify Defect Managers team's process flow.Trained new team members.

Coordinated the processing of up to 75 client initiated work requests per month for business and consumer system changes.Facilitated meetings when issues were raised by the impacted systems and documented clarifications or changes to the work requests. Provided client with a compilation of the systems time & costs for the changes.Authored detailed business requirements based on client approved work request requirements at the request of IT project managers. Reviewed and provided concurrence or suggested changes to detailed requirements authored by others when project managers requested.Developed technical requirements from business requirements for change requests submitted to correct a production environment specific to high-end business customers.

Managed the processing, tracking and implementation of Small & Large Business and Consumer requested changes to the Ameritech billing system that supported five states.Defined and documented client requested billing system change requests, securing impacted organizations' approval and interfacing with IT personnel from their inception to implementation. Accountable for the accuracy of the supporting detailed business requirements authored by others.

Project managed a portion of the Service Order Accuracy Project, ensuring an accurate and diverse service order base that would be used to test the accuracy of business billing service order processing.Authored and trained the process of gathering and documenting the system edits for field identifiers used on billing service orders.

Education record

TRAINING Leadership Series, Zenger Miller Project Management Concepts Effective Negotiating

Education record