Marshall Epstein Email & Phone Number

New York, New York, United States

• Direct point of contact with clients to oversee residence• Developed a strong relationship with clients to understand their specific needs• Perform quarterly personal walk throughs with clients to assess residence • Oversee projects as a Supervisor onsite as necessary• Develop a relationship with vendors in and outside the company to grow business• Communicate through a cross departmental company to ensure seamless flow of information • Monitor all client emails and messages to ensure needs are met in a timely manner• Send advanced notices and recaps of jobs to client before and after service• Work directly with the Field Management team to tackle advanced projects

Brooklyn, New York, United States

• Onboard, supervise and train the Front Office team• Partner with the Front Office Manager to ensure high-quality customer service• Communicate across multiple departments for hotel logistics & operations• Acknowledge escalated guest requests and develop and offer solution-oriented responses• Manage payroll and weekly staff scheduling• Ensure the reception shop is stocked by inventorying goods and ordering items as needed• Conduct guest check-in/out, answer phones, create reservations and manage corporate accounts• Increase Trip Advisor rating to top five in Brooklyn through direct guest interaction and personal mentions• Work overnight shifts and run the nightly audit

Brooklyn, New York, United States

• Instrumental in the opening of The Hoxton’s flagship North American property• Worked with the Front Office Manager to manage guest and front office operations• Assisted in check-in/out, answering phones, create reservations & corporate account management • Addressed escalated guest requests and complaints with prompt solutions• Problem solved situations in real-time• Helped increase Trip Advisor rating to top 25 in Brooklyn through direct guest interaction and personal mentions• Assisted in overseeing general lobby accommodations and hotel amenities• Worked overnight shifts and ran the nightly audit

Greater New York City Area

• Responsible for all client service logistics• Addressed and solved guest complaints • Created, modified & advised guests on services and room offerings provided by the hotel• Coordinated transportation for guests around NYC and to public/private airports• Analyzed reservations for accuracy with comments, details, rates and tariff codes while comparing to multiple online sites• Assisted in hotel and brand launch while training new employees on brand/hotel policies

Westport, Connecticut

Our main goal was to meet the needs and requests of club members. Aside from working on the water to develop sailboat racing courses with the Race Committee we would set up and break down for parties and events. We managed all facility maintenance such as working on the docks and club boats as well as janitorial and cleaning services. As a "jack-of-trades" position we did whatever necessary to keep the club functioning smoothly.

Bridgeport, Ct

Creating a comfortable and exciting environment for guests and co-workers alike at the front desk. Duties including but not limited to creating reservations, fielding phone calls, driving the hotel shuttle and running items to guestrooms.

Norwalk, Connecticut

Responsible for coordinating between upper management and my team of agents to oversee productivity as well as daily operations. Creating a comfortable and exciting environment for guests and co-workers alike at the front desk. Duties including but not limited to creating reservations, fielding phone calls, driving the hotel shuttle and running items to guestrooms.

New Britain

To provide an ideal living environment that promotes the health and well being of it's residents while incorporating an active and engaging living community. This enables residents to meet and interact with others in a comfortable setting while providing them equal opportunities to enjoy safe and friendly activities.

Most of my job revolved aroud calling referals to create appointments in order to generate sales. I also assisted newer sales associates with tips and hints on the best way to create appointments and make a sale.

Bachelor Of Science (Bs), Tourism And Hospitality Management

Activities and Societies: Brazilian Jujitsu club.Studied to finish my Bachelors Degree as a transfer student to eventually become.

Associate Of Science (As), Business Administration: Customer Service And Marketing

Marine Sciences