Marshall Epstein Email and Phone Number
Marshall Epstein work email
- Valid
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Marshall Epstein personal email
As a hospitality professional, I use my 17 years of experience in the hotel and boating industries to transfer these skills to Property Management. I excel at handling high crisis situations to ensure my clients homes and consciences are at ease and well taken care of. From multifamily to private apartments and brownstones I go out of my way to meet the needs of my clients.
Top Hat Home Services
View- Website:
- tophathomeservices.com
- Employees:
- 8
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Senior Account ManagerTop Hat Home Services Jul 2021 - PresentNew York, New York, United States• Direct point of contact with clients to oversee residence• Developed a strong relationship with clients to understand their specific needs• Perform quarterly personal walk throughs with clients to assess residence • Oversee projects as a Supervisor onsite as necessary• Develop a relationship with vendors in and outside the company to grow business• Communicate through a cross departmental company to ensure seamless flow of information • Monitor all client emails and messages to ensure needs are met in a timely manner• Send advanced notices and recaps of jobs to client before and after service• Work directly with the Field Management team to tackle advanced projects
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Assistant Front Office ManagerThe Hoxton Jul 2019 - Jun 2021Brooklyn, New York, United States• Onboard, supervise and train the Front Office team• Partner with the Front Office Manager to ensure high-quality customer service• Communicate across multiple departments for hotel logistics & operations• Acknowledge escalated guest requests and develop and offer solution-oriented responses• Manage payroll and weekly staff scheduling• Ensure the reception shop is stocked by inventorying goods and ordering items as needed• Conduct guest check-in/out, answer phones, create reservations and manage corporate accounts• Increase Trip Advisor rating to top five in Brooklyn through direct guest interaction and personal mentions• Work overnight shifts and run the nightly audit -
Guest Service ManagerThe Hoxton Aug 2018 - Jul 2019Brooklyn, New York, United States• Instrumental in the opening of The Hoxton’s flagship North American property• Worked with the Front Office Manager to manage guest and front office operations• Assisted in check-in/out, answering phones, create reservations & corporate account management • Addressed escalated guest requests and complaints with prompt solutions• Problem solved situations in real-time• Helped increase Trip Advisor rating to top 25 in Brooklyn through direct guest interaction and personal mentions• Assisted in overseeing general lobby accommodations and hotel amenities• Worked overnight shifts and ran the nightly audit
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Front Desk AgentQ&A Residential Hotel Oct 2015 - Aug 2018Greater New York City Area• Responsible for all client service logistics• Addressed and solved guest complaints • Created, modified & advised guests on services and room offerings provided by the hotel• Coordinated transportation for guests around NYC and to public/private airports• Analyzed reservations for accuracy with comments, details, rates and tariff codes while comparing to multiple online sites• Assisted in hotel and brand launch while training new employees on brand/hotel policies
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Dock HandCedar Point Yacht Club May 2007 - Oct 2015Westport, ConnecticutOur main goal was to meet the needs and requests of club members. Aside from working on the water to develop sailboat racing courses with the Race Committee we would set up and break down for parties and events. We managed all facility maintenance such as working on the docks and club boats as well as janitorial and cleaning services. As a "jack-of-trades" position we did whatever necessary to keep the club functioning smoothly. -
Front Desk Service AgentHoliday Inn Hotel & Suites Feb 2012 - Aug 2015Bridgeport, CtCreating a comfortable and exciting environment for guests and co-workers alike at the front desk. Duties including but not limited to creating reservations, fielding phone calls, driving the hotel shuttle and running items to guestrooms. -
Guest Services ManagerHotel Zero Degrees Jan 2015 - Jun 2015Norwalk, ConnecticutResponsible for coordinating between upper management and my team of agents to oversee productivity as well as daily operations. Creating a comfortable and exciting environment for guests and co-workers alike at the front desk. Duties including but not limited to creating reservations, fielding phone calls, driving the hotel shuttle and running items to guestrooms. -
Resident AssistantCentral Connecticut State University Aug 2013 - Dec 2014New BritainTo provide an ideal living environment that promotes the health and well being of it's residents while incorporating an active and engaging living community. This enables residents to meet and interact with others in a comfortable setting while providing them equal opportunities to enjoy safe and friendly activities. -
Field Sales RepresentativeCutco Cutlery Jan 2010 - Jun 2010Most of my job revolved aroud calling referals to create appointments in order to generate sales. I also assisted newer sales associates with tips and hints on the best way to create appointments and make a sale.
Marshall Epstein Skills
Marshall Epstein Education Details
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Tourism And Hospitality Management
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Housatonic Community CollegeBusiness Administration: Customer Service And Marketing -
Marine Sciences
Frequently Asked Questions about Marshall Epstein
What company does Marshall Epstein work for?
Marshall Epstein works for Top Hat Home Services
What is Marshall Epstein's role at the current company?
Marshall Epstein's current role is Senior Account Manager at Top Hat Home Services.
What is Marshall Epstein's email address?
Marshall Epstein's email address is ma****@****tel.com
What schools did Marshall Epstein attend?
Marshall Epstein attended Central Connecticut State University, Housatonic Community College, Rider University.
What are some of Marshall Epstein's interests?
Marshall Epstein has interest in Social Services, International Travel, Cooking, Civil Rights And Social Action, Snowboarding, Environment, Science And Technology, Boating And Fishing, Human Rights, Health.
What skills is Marshall Epstein known for?
Marshall Epstein has skills like Customer Service, Sales, Microsoft Office, Event Planning, Powerpoint, Public Speaking, Marketing, Microsoft Excel, Microsoft Word, Team Management, Organization, Leadership.
Who are Marshall Epstein's colleagues?
Marshall Epstein's colleagues are Rebecca Kendall, Omar Audi, Scott Sirkin, Micha Rasin, Endrit Sopa, Daniel Peterson, John Spinale.
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1aic.edu -
Marshall Epstein
Office Assistant At Alzheimers Association - National Capital AreaFalls Church, Va2cox.net, alz.org -
MARSHALL EPSTEIN
United States
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