Michael Marshall Email & Phone Number

Troy, Michigan

• Managed social marketing (Facebook, Twitter, LinkedIn, Company Blog, etc.)
• Contributed to marketing plan and strategies
• Contributed to general branding and marketing of gloStream products
• Managed Salesforce.com as the administrator: creates Dashboards, Reports, Custom Workflows, etc
• Managed all email marketing campaigns and analytics
• Maintained the gloStream website

Troy, Michigan

• Managed and followed-up new leads
• Presented software demonstrations both online, in-person and at trade shows
• Conducted partner presentations via GoToMeeting
• Responsible to find new partners to resell our software
• Managed Salesforce.com as the administrator: created Dashboards, Reports, Custom Workflows, etc
• Managed booths at trade shows throughout the country

Troy, Michigan

• Trained physicians, clinical staff and office staff on EMR use in both classroom settings and one-on-one instruction
• Developed training material in the form of computer based training (using Adobe Captivate) and user guides (using Microsoft - Publisher, PowerPoint, Word and Adobe Acrobat)
• Managed website for training material access (using a web-based content management system and Microsoft SharePoint)
• Supported physicians, clinical staff and office staff during the initial two weeks of EMR implementation; either on-site or call center utilizing remote desktop
• Trained and supported physicians with the use of Dragon speech recognition software on-site individual training and classroom based support
• Contributed to the corporate Diversity Committee

Royal Oak, Michigan

• Managed the development and redesign of the Beaumont Hospital consumer website by working with an interactive agency
• Developed a strategic plan for the external website and prioritize initiatives
• Oversaw all intranet activities including structure, user navigation, and strategic plan for future use of the internal site
• Trained and supported approximately sixty Beaumont employees on our Content Management System (CMS)
• Contributed to the corporate Diversity Committee

Troy, Michigan

• Intimately involved with every construction project at the hospital, which included all kick off, status, and ad-hoc meetings
• Supported all BSC construction projects from a Public Relations point of view with updates and signage to help relay information to all Beaumont employees, patients and the community
• Oversaw all media activity at the Troy campus
• Lead patient satisfaction for the Emergency Center, Surgical Services, Billing, and Security; held meetings to discuss Press Ganey scores and well as handled concerns associated with these departments
• Contributed to numerous committees including: Customer Satisfaction Council, Recognition Team Co-Chair, Employee Health Advisory Committee, Diversity Committee, Employee Health Fair, Smoke Free Campus, Corporate.
• Dealt with customer concerns and compliments

Mount Pleasant, Michigan

• Supervised and programmed activities for a floor of 32 college men and women in a co-ed residence hall
• Enforced university policies; organized social, educational and recreational programs
• Acted as an information resource, peer counselor and performed administrative duties