Marshall Jeffries Email & Phone Number

Wilson, Nc

•Progressive responsibility for direct client support in the delivery of clinical drug screening programs and services •Drive and manage contract renewals and sale of additional services into assigned accounts, including negotiation of pricing terms.•Supervise three internal staff and direct work flow and activities to achieve client objectives•Monitor competitors, market conditions, product trends and best practices.•Ensure report delivery and customer information requests meet due dates/response times. •Ensure customer billing accuracy. Proactively identify aging invoice issues. Identify root cause and remedy for billing inaccuracies, provide timely adjustment as required.•Proactively identify and generate sales leads, contribute to overall revenue generation, maintain account targeted retention at 100% of assigned base.•Provide client support as required to ensure support organization are updated in a timely manner. Create tools and job aids to insure customer’s needs are being met from both an external and internal perspective.•Update and maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participation in professional associations (i.e. Drug and Alcohol Testing Industry Association).•Other duties as assigned

Raleigh-Durham, North Carolina Area

•Obtain and develop new accounts; obtain new customers.•Maintain existing Accounts.•Handle customer requests; problems and complaints.•Supervise Commercial Data, Voice, and Fiber Optic installations.•Perform System Testing and Signal Verification.•Ensure timely completion of daily assigned installations.•Schedule job walks.•Provide Customer Instruction on System Operation and Functionality.•Working knowledge of OSHA Regulations, Asbestos, Lead and Mold Remediation.•Comply with OSHA, and NESC safety regulations and precautions when completing assigned work.•Maintain professional and technical knowledge by attending educational workshops and required software training courses.•Perform other duties and/or special projects as assigned by Operations Manager

Winston-Salem, Nc

•Obtain and develop new accounts and customers.•Maintain existing Accounts•Write up proposals and contracts•Follow-up on leads and old proposals.•Handle customer concerns.•Monitor and supervise cleaning staff.•Assign tasks to workers, and inspect completed work.•Provide high level of customer service and account management

Chapel Hill, Nc

•Maintain existing catering accounts as well as actively soliciting new business on campus and off-Campus.•Drive sales opportunities through inquiries and prospecting to maximize revenue potential.•Foster relationships with University staff and faculty, as well as corporate contacts within markets in order to meet/exceed revenue goals.•Inputs data to generate proposals, contracts, Banquet Event Orders, update client files, and enter information into Caterease.•Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction.•Manage and execute events in a fast-paced environment with cross training in Catering Operations.•Verify, from the booking report, that all files are made and that all bookings are submitted in a timely manner.•Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff.•Direct mail campaigns / e-blasts as needed.•Create and maintain reports as needed to assist with the sales effort.

Bachelor Of Arts (Ba), International Marketing And Advertisement

Education record