Manage Army Medicine DCS, Warrior Care and Transition SharePoint 2010 portal; draft and maintain training, policy, procedure, and other portal documentation; perform administrative maintenance of portal sites; provide support for users; provide training, provide technical support and advice; liaison with all WCT customers regarding business processes for SharePoint; brief users on portal functionality; lead effort to upgrade SharePoint 2007 to SharePoint 2010 and 2010 to 2013; implement Records Management procedures and standards; provide consultation and support for AKO/DKO and milSuite for Army Medicine and other organizations; more

Providing documentation and SharePoint administration for Army Materiel Command Enterprise Services

Manage Army Medical portal pages (AKO, milBook, SharePoint), draft and maintain all training, policy, procedure, and other portal documentation; perform administrative maintenance of portal sites; provide support for users; provide training, provide technical support and advice; liaison with all Army Medical customers regarding high level announcements; brief users on portal functionality; more

Manage Project Office portal pages, draft and maintain all training, policy, procedure, and other portal documentation; perform administrative maintenance of portal; provide higher tier support for users; provide training, provide technical support and advice; liaison with all Army and DoD customers regarding high level announcements; brief user on portal functionality; more

Manage Project Office portal pages, draft and maintain all training, policy, procedure, and other portal documentation; perform administrative maintenance of portal; provide higher tier support for users; provide training, provide technical support and advice; liaison with all Army and DoD customers regarding high level announcements; brief user on portal functionality; more

Stood up Army Knowledge Online for HQDA to include creation of sites and establishment of training program; created and wrote Networthiness procedure for HQDA IMCEN, also adopted by the Army

managed field technicians and field engineers; scheduled client service and technical personnel to accomplish requirements, received and addressed calls from clients; performed troubleshooting of IT problems; assisted with planning of network and PC installations; managed and reviewed service work orders; monitored billable time for technical personnel; assisted in building servers, networks, etc.; assisted in maintaining company netwrok and work order application; made customer visits to discuss service needs and other issues; wrote procedural documents

Responsible for administration of 10 NT/2000 servers. Serve as help desk for over 100 users connected to network. Perform all troubleshooting and hardware/software repair. Build and install all PCs and servers to include hardware and software. Install and fabricate all LAN/WAN cabling and associated equipment. Administer, maintain, and configure Inter-Tel phone system to include voice over IP systems and devices. Evaluate new software programs. Involved in all hardware and software purchases. Maintain and repair all printers, facsimiles, PCs, servers, etc. Manage projects. Administer E- Mail. Write operational procedures.

Manage network operations, Help Desk, and associated functions.

Manage Netware network and support users on network and PC related problems

Served as senior member of the communications center team responsible for processing highly sensitive message traffic. Traveled and installed sophisticated communications equipment. Operated mobile communications/data platform unique to the White House. Processed presidential message and intelligence material. Translate complicated concepts into user friendly language for division-wide use. Develop a training curriculum for new hires that orients new hires to all the different aspects of the firm. Responsible for implementation of hardware of an agency-wide multi million dollar inventory maintenance management system. Supervised and assisted in the installation and maintenance of thousands of ADP equipment items. Work closely with various department supervisors including Networking, Help Desk, and Data Services to create custom curriculum specific to that area. Traveled and assisted President and White House staff in all computer and communications tasks. Responsible for issuing, maintaining, planning, purchasing, and accounting for more than $4 million worth of travel computer and communications equipment used to support the President, the National Security Council, and the White House staff worlwide. Developed procedures to streamline daily tasks. Implemented improvements to safety and security practices. Supervised and trained staff.