Marshall Pomeroy Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Washington D.C. Metro Area

Government contract for supporting the Student and Exchange Visitor Information System (SEVIS)• Troubleshoot technical system issues in the SEVIS software program.• Send the appropriate party BMC Remedy ticket to fix the issues that have been identified if needed.• Review database records for students/exchange visitors and users in our AdHoc system. • Provide guidance to users on applying for and maintaining records/certification in SEVIS for schools/program sponsors and student/exchange visitors.• Knowledgeable about federal regulations for F and M visa types and Department of State regulations for J visa types.• Assist with password/logon issues with the SEVIS program.• Assist international students with rules, regulations, and responsibilities.Provide training and support on Processes, Regulations, and Rules within SEVP community..

Colorado Springs, Colorado Area

Responsible for performing a wide range of mechanical service activities. Diagnose and repair industrial and commercial equipment. Contribute to development and improvement of concepts, techniques, and procedures. Coordinate own tasks with specific range of responsibilities under established procedures. • Perform planned maintenance tasks• Technical troubleshooting and diagnostics when needed• Effectively communicate issues with clients• Daily coordination with property managers and assigned service tech• Make service related decision in a timely manner in the best interest of the property.• Follow up on completion of jobs• Call for inspection when job requires, meet with inspectors, make sure job passes required inspection.

Colorado Springs, Colorado Area

As a Technical Solutions Rep to nearly 9,000 SEVP certified schools and program sponsors with 1.1 million F & M students studying and 200,000 J Exchange Visitors in the United States I provided knowledge and solutions needed to properly ensure client base was in compliance with Department of Homeland Security’s rules and regulations. Devoted to clearly conveying immigration rules and regulations and how they relate to the SEVIS system, leaving the user to have confidence in the updates and maintenance made to their international student records and school information as needed.• Works on assignments that are complex in nature and require considerable judgement, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. • Work independently while using the standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. • Successfully resolve moderate to more difficult technical issues from incoming customer contacts and proactive notification systems.• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products.•Proactively assist customers to avoid or reduce problem occurrence.• Participates in projects for process or quality improvements. • Act as a mentor to lower level employees working on similar hardware and software. Technical Skills•Intermediate knowledge of Windows operating systems and MS Office suite.•Use of collaboration tools such as chat, instant messaging/meetings, SMS Remote desktop, Virtual and computer based training.• Installing and configuring the peripherals, components and drivers with ability to troubleshoot hardware and software problems. • BMC Remedy, ADIS, Ad-hoc with SQL, Claims, SEVIS.

Colorado Springs, Colorado Area

Provided tier 2 help desk support for a wide range of customer groups within WorldCom. • Provided password resets across all platforms including email, mainframes, networks. • Interacted with customers to diagnose hardware and software issues, research problems, and bring solutions. • Diagnosed connection issues with Remote Desktop, VPN, VLAN, WWAN, and LAN.• Used multiple tracking systems to analyze and troubleshoot client-server, mainframe, web based systems and email issues. • Maintained resolution rate of 85% or greater on all technical issues.

Colorado Springs, Colorado Area

• Experience in all areas of plant manufacturing. • Held Baler position to package and ship product, including processing and loading to be delivered to multiple locations locations throughout the U.S. • Worked with speed and accuracy to keep assembly line running with best possible efficiency.• Held mechanic position, operating and fixing machine to produce product with as little defect as possible.• Fix defects in product that is to be packaged for shipping to maintain quality standards. • Additional job experience with Border bending, Border attaching, and forklift duties.

Associate'S Degree, Computer Systems Networking And Telecommunications, 3.7

Activities and Societies: Cyber Club

Customer Service Representative Certification, Customer Service Support/Call Center/Teleservice Operation