Contracted weekend work, traveling throughout N.E. to youth eventsSet-up/breakdown merchandising displayCreate customized apparel using a heat press machineProcess credit card and cash transactions

Assist customers and Sales Partners with warranty questions through phone or email;Enter high school ring remake orders into Oracle;Write up and enter High School or College ring repair orders into CRM;Manage expedited orders.

(6-month Randstad Contract Position)Opened and managed 6M in purchase orders for displays and advertising for CVSEntered quarterly CVS sales promotions in CRM toolManaged office renovation, vendor quotes and installationsHired contractors and cleaning servicesOrganized, ordered and restocked office suppliesOrdered office badges and implemented alarm systemOrdered, picked up, set up and break down of multiple catering events

Provided direction, support and administration for day-to-day business operations;Maintained office supply budget and negotiated with outside vendors to reduce costs;Hired and scheduled building maintenance and service vendors;Managed social media accounts on Facebook, LinkedIn and Twitter;Performed accounts receivable duties and processed weekly payroll for 120 employees;Processed and mailed invoices for 100+ clients using ClearCare;Corresponded with Long Term Care insurance companies to ensure proper payment;Collaborated with, advised and guided coworkers in problem solving and resolution.HR Administrative Assistant – Companions for Living, West Hartford, CT (2016 – 2017)Assisted with the administrative process of onboarding of new employees;Created orientation materials, conducted new-hire orientation and ensured proper employee training;Responded to internal and external HR related inquiries or requests and provided needed assistance;Managed and maintained employee records, legal forms, online job posts and other materials.

Provided outstanding customer service by placing orders, managing ship dates and following up;Managed and monitored multiple customer accounts to ensure accuracy and timeliness;Collaborated with both sales and management in welcoming new customer accounts;Analyzed reports and data to assist customers with placing supply orders;Cooperated with internal stakeholders and vendors to ensure customer satisfaction.

Enter prospects information into Allstates customer management systemCall prospects to see if we can send them a quote

Maintain in-house organic color pigment sample inventoryPackage samples, ship to clients using USPS.com, and update shipping logMake hotel and air travel arrangements for up to five employees and manage travel itinerariesCreate weekly account receivable report and contact clients on overdue paymentsAnswer phone, file, and order office supplies

Managed installation of new websites and website upgradesCollaborated with customers on choosing a design, layout, and color options for their dealership’s websiteWorked with appropriate teams to ensure clients URL’s and Inventory were set-up before pushing website liveCoordinated and scheduled phone calls, conference calls and Live Meetings with customers to review details of their new website or to provide training on back-end tools of their website

Implemented new processes in a team environment to migrate the existing BZ Results customers to the new ADP|Cobalt website platform and helping them understand their design optionsMonitored work delegated to various teams to ensure customer satisfactionUpsold new website products and servicesAttended training in Seattle, WA on new procedures and processes

Worked with customers by recommending an optimal design and layout for their new website redesignRan website reports to illustrate to customers, the best ways to implement the most popular pages on their websiteTrained customers in the use of branding and marketing through design and Social Media Worked in conjunction with designers to create effective site samples for customersManaged timelines and expectations to ensure customer satisfaction of their new redesign

One of three chosen to be VIP Account Manager out of 10 employeesManaged and provided customer support for High-Profile digital marketing accountsFully addressed all customer questions and concerns to give them “one stop shop” supportStarted off managing and supporting 65 digital marketing accounts until I was moved to VIP Account ManagerResponded to customer inquiries, and delegated solutions to appropriate teams as neededWorked collaboratively with design and production teams to solve customer issuesProactively contacted clients monthly to review site statistics, and offer recommendations for growth and improvementTrained customers on branding and marketing their URLDeveloped training guide and trained new employees for Tier 1 and Tier 2 support

Pool and spa sales consultant, responsible for all aspects of the day to day operation of the officeBookkeeping of accounts payable and accounts receivableScheduled service appointmentsMaintained showroom inventoryRan water testing program

Maintained personnel files, benefit administration, hiring and termination, administered written warningsImplemented new employee orientation and safety trainingAssisted managers with employee issuesMaintained OSHA records, filed and updated Workers’ CompWorked alongside with the President and Vice President of the International Longshoreman’s Association Union notifying them of new members and before administering written warnings and terminations

Supervised employees & performed various department manager dutiesManaged inventory & customer supportMerchandise, stock shelves, assist guests with transactions,housekeeping, and answer phones.

Answered multiple phone lines, managed files, typed correspondenceSet-up freight shipments & coordinated tradeshow exhibitionsMade travel arrangements & ordered office supplies Maintained and updated Excel spreadsheetsProcessed accounts payable weekly

Assemble tax returns & financial statementsAnswered multiple phone lines, managed files & typed correspondencePrepared billing statements & order supplies