Yellow Belt Certified Professional with extensive experience in providing exceptional customer service, incorporating process improvements, and streamlining employee benefits procedures. Experienced investigative skills to include partnering with government agencies (police, coroner, EMS and NTSB). Excellent internet research skills, adept at LexisNexis, Legacy, Facebook, Instagram, TikTok, and Snapchat. Instrumental in delivering cutting edge quality service to Brokers, Claimants, Beneficiaries, and HR Managers. Skilled in collaborating with internal and external stakeholders in compliance with defined guidelines to achieve optimal metrics and goals. Well-versed in identifying lags in existing procedures and proposing effective strategies to streamline operations. Proficient in using advanced software to develop spreadsheets, databases, and documents. Excel at utilizing analytic and technical skills to reconcile complex transactions.
Listed skills include Typing, Technical Literacy, Business Acumen, Flexibility, and 20 others.