Marshauri Murray Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

- Manage all incoming inquiries (cases)- Troubleshoot – using the process of elimination to determine what the problem is to narrow down the problem- Utilize knowledge in Procurement, Financial Services, Technical Support Experience in troubleshooting case issues- Utilize systems (like CRM, Salesforce, Excel etc.) daily- Assist Quality Assurance TEAM by clarifying business requirements set by Product Manager(s)- Analyze our application architecture and research best practices to ensure sustainable software design- Mentor new hires, and provide support & training- Daily utilization of organizational, problem-solving, analytical, and time-management skills.- Daily interaction with diverse community or population

Tallahassee, Florida, United States

• Performed maintenance tasks on PCs, networks, and mobile devices. • Established, repaired, and optimized networks by installing wiring, cabling, and devices. • Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks. • Created support documentation that enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team. • Imaged and prepared new computers for integration into company networks and systems. • Provided all internal services including phone calls, emails, and online chats to provide problem resolutions and service as efficiently as possible.• Support ranged from providing general information and assistance submissions to technical troubleshooting including detailed desktop, application, networking, account management, and login issues.• Participated in training/testing initiatives related to new releases and changes to services and systems through with IT Provider Groups.• Frequently moved IT weighing up 35lbs in-between various locations.• Frequently used Command Line Interfaces in Windows to interact with the operating system, and check IP and MAC Addresses• Frequently used Active Directory to provide the authorized users with network resources that were needed, such as group policy permissions

Tallahassee, Florida, United States

• Between 10:30pm and 7:30am (Overnight), I oversaw over 400 different students per night.• Conducted regular security rounds throughout the night to maintain and ensure the overall safety of all the students in the dormitory.• Frequently participated in ongoing training and professional development programs to maintain updated knowledge of security procedures.• Collaborated with dormitory residents to solve grievances and complaints.