Marshauri Murray Email & Phone Number

Atlanta Metropolitan Area

- Manage all incoming inquiries (cases)- Troubleshoot – using the process of elimination to determine what the problem is to narrow down the problem- Utilize knowledge in Procurement, Financial Services, Technical Support Experience in troubleshooting case issues- Utilize systems (like CRM, Salesforce, Excel etc.) daily- Assist Quality Assurance TEAM by.

Tallahassee, Florida, United States

• Performed maintenance tasks on PCs, networks, and mobile devices.
• Established, repaired, and optimized networks by installing wiring, cabling, and devices.
• Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
• Created support documentation that enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
• Imaged and prepared new computers for integration into company networks and systems.
• Provided all internal services including phone calls, emails, and online chats to provide problem resolutions and service as efficiently as possible.

Tallahassee, Florida, United States

• Between 10:30pm and 7:30am (Overnight), I oversaw over 400 different students per night.
• Conducted regular security rounds throughout the night to maintain and ensure the overall safety of all the students in the dormitory.
• Frequently participated in ongoing training and professional development programs to maintain updated knowledge of security procedures.
• Collaborated with dormitory residents to solve grievances and complaints.