Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Handled daily heavy flow of customer service emails and live chat for main site and marketplaces.Politely assisted customer service agents with escalated calls and customers.Partnered successfully with marketing and eCommerce/marketplaces to produce positive feedback andwonderful online presence.Trained, coached and mentored staff to ensure my team were top performers.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.Prepared reports and communication for senior management and clients.Managed high call volume with tact and professionalism.Conducted performance reviews for all Customer Service Representatives to reduce resolution time andimprove customer satisfaction rates.Managed call center from initial start-up to full operational status.Developed all process controls and metrics for daily management of the Call Center.