Beverage Management

Responsible for all restaurant operations

Oversaw the daily operation of location, supporting a team of strong team leads and teammates to create an awesome guest experience, and increase sales while maximizing profit. Executed strong attention to detail and passion for building the organization. Created operational efficiencies’ and revenue increasing initiatives.Key Accomplishments:• Store Grand Opening General Manager (pre-construction on).• Directly led and managed all Front-of-House service staff; provide oversight for all Café staff including BOH.• Ran weekly Leadership huddles to develop strategies and processes to improve service and increase sales• Recruited, interviewed, hired and completed on-boarding process for all new team members according to company standards.• Created a safe work environment that promotes growth and development amongst the team.• Led weekly team leadership meetings to improve individual, team, and store performance.• Encouraged the team to celebrate wins.• Coached and developed team members and team leads in to encourage their success and growth.• Completed performance reviews for all team members.

Trained, coached, and mentored all new servers. Greeted guests, accurately record food & drink orders. Consulted with Chef during shift on specials and communicate to staff at pre-shift. Assisted in all restaurant duties as needed to maintain a consistent workflow.Key Accomplishments:• Assisted in wine program changes.• Executed all large party events.• Maintained and implemented training policies and procedures to create excellent guest service.• Conducted beverage training program for all serving and bar staff.• Bottle presentation to tables for all guests with wine education.

Oversaw all front of house and back of house staff, operations, team development, and cost controls while ensuring excellent guest service to all restaurant customers. Ensured a positive atmosphere for all who enter by maintaining exceptional customer service through consistent employee training and development and enforcement of policies and procedures. Oversaw shifts. Scheduled all employee schedules. Key Accomplishments:• Increased restaurant profitability by introducing weekend specials to the menu and creating excitement among customers to try new drinks.• Created new cost analysis procedures to better track company profit margins and assist in marketing strategies.• Added new wines and cocktails to the menu to expand customer base to a larger crowd.• Recruit the right level and type of talent for our ever-changing business.• Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales.• Foster and maintain open communication between FOH, BOH and hourly associates.• Multi-task at a high level; prioritize among multiple complex daily priorities.

Directed all activities of events including managing and on-boarding employees, scheduling, planning events, wine and beer purchasing, and Social Media marketingKey Accomplishments:• Increased company sales by initiating wine tasting events and special promotional events.• Actively recruited wine professionals and provided training, goals and expectations of • Improved presence on Social Media through regular postings and marketing of special events.• Enrolled new wine club members through events and wine education series to expand knowledge of various wine regions.• Ensured compliance with processes and measures performance.• Ensured all cash handling procedures were followed.• Ensured all store checklists were being followed.• Developed and managed an engagement focused, customer-driven store proficient in delivering and exceptional customer experiences and focus.

Utilized broad scope of industry knowledge and dynamic business acumen toward serving as a forward-thinking in-store wine expert able to readily assist customers in accurately determining wine and spirits needs and making key recommendations.Key Accomplishments:• Built a strong public presence by cultivating relationships community relationships (Chairperson of Chamber of Commerce). • Increased sales and customer loyalty by providing weekly wine tasting and education events.• Educated staff and provided education to increase effective communication with customers.• Ensured all cash management was properly performed.• Performed weekly audits.• Actively recruited wine professionals and provided training, goals and expectations of store and company.• Conceptualized, developed, and implemented innovative in-store displays to drive business growth within competitive markets.• Served as an integral point-of-contact for all customers requiring assistance in planning events, along with developing a large customer base to achieve repeat visits and fostering a collaborative environment to encourage similar results from peers.