Marshay K. Email & Phone Number

•Reviews loan documents using Ellie Mae Encompass loan origination system, ensuring completeness and accuracy.•Ensures compliance with regulatory guidelines, including RESPA, TRID, and Fannie Mae requirements.•Assists in developing post-closing procedures to address loan documentation deficiencies.•Provides feedback to management on loan reviews and identifies trends.•Participates in ongoing training to expand industry knowledge and support new employee development. •Practices safety-conscious behaviors throughout all operational processes and procedures.

• Maintain residential lending data and update information in related spreadsheet files and templates• Track and deliver mortgage documents and deeds• Ensure documents are received and recorded in compliance with credit union regulations• Safely manage sensitive data and records with integrity while complying with credit union procedures• Collaborate with team members to create and update procedures for outdated or ineffective processes• Generate reports and conduct regular audits of approximately 400+ files to keep information up to date• Resolve discrepancies and advise management of any inconsistencies within member mortgage files

• Processed bi-weekly payroll audits of missing punches and time adjustments in Workbrain software• Performed onboarding of new employees including entering personal data into company system• Supported store manager with policy, operational and service improvements• Assisted with employee staffing, training and development • Provided employee coaching and service feedback• Managed and maintained financial sales and inventory reports and spreadsheets• Verified and documented billing of outside merchant merchandise • Handled customer relations issues in accordance with company policies

Atlanta Metropolitan Area

• Answered calls and determined through active listening, appropriate services for each member • Assisted members with transactions and inquires via phone, mail, online and fax • Processed all procedures for debit cards including issuing, blocking and updating • Performed necessary maintenance for opening, closing or making changes to account information • Referred and sold additional services i.e. different loan products and credit cards • Prepared and submitted documents requested by members • Assisted members with troubleshooting online banking login and set up • Ordered checks and assisted with stop payments on checks and ACH transactions

• Supervised, trained and instructed team of employees on routine job functions• Executed and documented all cash procedures including daily deposits• Provided outstanding customer service in a fast-paced work environment• Assisted pharmacy staff team with customer prescriptions and inquires• Adhered to customer/patient confidentiality compliances• Promptly resolved customer concerns and complaints • Designed and stocked merchandise sales displays

• Received high volume calls regarding bank products, services and promotions• Addressed caller inquiries and determined resolutions to concerns and complaints • Utilized case systems to document and log all calls received, to track for reference or follow-up• Adhered to banking guidelines, privacy procedures and practices while delivering excellent service• Assisted customers with checking, savings, HSA, and military accounts• Answered inquiries regarding holds, fees, discrepancies, transactions, deposits and withdrawals• Offered banking solutions for customers; phone, online and mobile banking• Provided interest rate quotes for CD, IRA, money market and preferred accounts• Assisted merchants with mutual client funds and account verifications

Atlanta

• Day-to-day data entry of title spreadsheet• Release liens and titles to customers and dealers• Prepare power of attorney documents• Correspond and process requests via mail, email and fax

Douglasville, Ga

• Originated and processed title/equity loan contracts and checks • Analyzed and approved credit through in-house underwriting• Processed title liens, appraisals and verified customer insurance• Scheduled and tracked customer appointments and commitments• Handled incoming and outgoing calls on multi line phone• Received and posted payments to customer accounts, including collections from delinquent accounts• Managed and organized customer files and records• Operated daily cash flow accounting and deposits

Atlanta

• Initiated new customer accounts, cashed checks and balanced cash drawers• Processed deposits, withdrawals, payments, cash advances and issued money orders and cashier’s checks• Conducted merchant transactions, including change orders• Identified customer needs by referring appropriate banking products and services

Education record

Diploma, International Business

Activities and Societies: International Baccalaureate Magnet ProgramMagnet student for International Studies, with concentration.