Michael Henry Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

―Monitoring the loan operating system for loans needing disclosures, reviewing the loans for a change of circumstance and determining if the revised disclosures are needed or can be cleared. ―Providing assistance with the training of newly hired loan originators and monitoring their compliance documents before they are submitted to customers. ―Auditing.

―Consistently ensured timely payment of taxes on escrowed loans assessed cases where the taxes had not been paid. ―Contracted loans with CoreLogic, a third party servicing company, so as to track and pay property taxes. ―Made certain that property tax delinquencies and Escrow Analysis concerns were resolved in a timely fashion. ―Informed borrowers, loan.

Greater Atlanta Area

―Effectively managed the procurement of property tax information for various mortgage companies.―Consistently ensured apt submission of property tax payments for various mortgage lenders and thus avoid penalties. ―Refunded escrowed mortgages through processing of repayments back to lenders. ―Addressed email requests for changes and updates to loan or tax.

Greater Atlanta Area

―Monitored the property tax deadlines and payments of on a portfolio of 16,000 residential loans. ―Advanced property tax payments to prevent loans from going into default, assess penalties, liens or go into Tax Sale. ―Implemented repayment plans and made collection efforts to regain advanced funds.―Provided customer service to senior citizens regarding.

• Responsible for same day contact with all parties involved in auto claims, to arrange repairs, towing and rental accommodations.
• Focus on Policyholders wants and needs in order to build a rapport that will result in outstanding customer service.
• Secure facts and documents to thoroughly investigate, determine fault/liability on claims and begin subrogation accordingly.
• Create monthly status reports for management from a Pending file that is increased by 5-8 claims daily/ 35-40 weekly.

• Performed detail-driven maintenance on documents and computer systems, ensuring 100% accuracy.
• Requested and verified data through direct communication with Insurance carriers.
• Prepared and confirmed information on documents to transfer ownership and beneficiary on policies.
• Managed queue that indicates work status and various work functions to be completed.

• Processed property tax information on a portfolio of 3,000 commercial loans with balances exceeding $1m.
• Worked with third party tax servicing company to create accurate reporting of time sensitive information for tax payments to avoid delinquencies and penalties.
• Calculated payoff penalties and created payoff letters for commercial loans closing before maturity date.
• Produced escrow analysis and reviewed loan information to adjust mortgage payments to assist with financial hardships of borrowers.

• Updated computer system with property tax information provided by First American Real Estate Tax Services.
• Managed time-sensitive distribution of payments for real estate taxes on commercial and residential loans to avoid penalties.
• Resolved delinquencies and disputes on property taxes, allowing the company and borrower to save money.
• Maintained records of periodic changes to procedures for tax authorities and processing tax payments.

• Provided program information to Criminal Justice and Treatment Programs.
• Made court appearances as a program representative in attempts to have client released to program or to state progress being made by client(s) in rehab.
• Maintained and archived all records for clients and children being treated within the rehab program.

Bachelor Of Arts (B.A.), Psychology

Accounting

Diploma, Accounting