Marshell Williams Email and Phone Number
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Experienced Solutions Sales Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Software, Sales, Customer Satisfaction, Market Research, and Management. Strong sales professional with a Bachelor of Business Administration (BBA) focused in Marketing from Southern Arkansas University.
Insight
View- Website:
- insight.com
- Employees:
- 13126
-
Sales Operation SpecialistInsight Feb 2017 - PresentPlano, Texas• Work with a team of Account Executives, Internal Teams, Vendors/Publishers on Renewals & Warranties to ensure products, coverage and pricing is accurate for Software renewals.• Providing customer service and managing the sales processes of an assigned Account Executive or team of Account Executives (AE).• Responsible for quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting and collections.• Responsible for pre-qualification of accounts, product pricing, research, configuration and production information.• Responsible for providing clients with accurate information/documentation for their Software renewals.• Provide post-sale support to customers, including RMAs, A/R, and any other customer satisfaction issues.• Provide AE’s with quarterly Renewal Reports for their clients Software Renewals.• Responsible for maintaining and updating Renewals & Warranty Database and Client Link on all renewals/opportunities.• Responsible for maintaining all information on Top 50 report for Software renewals that are over $25K and providing management with feedback from clients and AE.• Train new employees to use SAP/Renewals & Warranty Database.• Train new employees on the process of quoting software for annual renewals.
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Sales Solution RepresentativeInsight Feb 2017 - Present
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Client Assistance AnalystCompucom May 2005 - Aug 2016• Provide pre-sale support including product research, pricing, configuration information, peripheral information, and pre-qualification of accounts. Responsible for quoting prices on company products and services, as well as assisting in proposals.• Responsible for complete administration of assigned accounts, including set up and maintenance of CPT, interpretation and verification of Purchase Orders, order entry, order tracking, image set up and management and coordination of returns. Also responsible for ensuring all sales order paperwork is complete and accurate• Review customer requests and determine product availability. Offer solutions to customers requests and questions and communicates with customers regarding discontinued products and available substitutions. • Communicate pertinent activities to the Sales Representative and/or Product Account Management Specialist, including quotes, orders and open issues which ensures that they are kept current on the status of customer accounts. Act as front line communication link to Sales Representatives, customers and vendors. • Coordinate with other departments including Product Management Group, Software Team, the Field Sales Team, Finance and vendors to ensure a smooth flow of products and services to the customer. • Maintain margin levels through identification of daily operational efficiency measures, i.e. freight, rebates and configuration, ensuring optimal profitability within the account(s). • Provide post-sale support to customers, including RMAs, A/R, and any other customer satisfaction issues. -
Enterprise Solution AnalystProductivity Point May 2005 - Aug 2016Dallas/Fort Worth Area* Provide pre-sale support including product research, pricing, configuration information, peripheral information, and pre-qualification of accounts. Responsible for quoting prices on company products and services, as well as assisting in proposals. * Responsible for complete administration of assigned accounts, including set up and maintenance of CPT, interpretation and verification of Purchase Orders, order entry, order tracking, image set up and management and coordination of returns. Also responsible for ensuring all sales order paperwork is complete and accurate * Review customer requests and determine product availability. Offer solutions to customers requests and questions and communicates with customers regarding discontinued products and available substitutions. * Communicate pertinent activities to the Sales Representative and/or Product Account Management Specialist, including quotes, orders and open issues which ensures that they are kept current on the status of customer accounts. Act as front line communication link to Sales Representatives, customers and vendors. * Coordinate with other departments including Product Management Group, Software Team, the Field Sales Team, Finance and vendors to ensure a smooth flow of products and services to the customer. * Maintain margin levels through identification of daily operational efficiency measures, i.e. freight, rebates and configuration, ensuring optimal profitability within the account(s). * Provide post-sale support to customers, including RMAs, A/R, and any other customer satisfaction issues.
Marshell Williams Skills
Marshell Williams Education Details
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Southern Arkansas UniversityMarketing -
Southern Arkansas UniversityMarketing
Frequently Asked Questions about Marshell Williams
What company does Marshell Williams work for?
Marshell Williams works for Insight
What is Marshell Williams's role at the current company?
Marshell Williams's current role is Sales Operation Specialist at Insight.
What is Marshell Williams's email address?
Marshell Williams's email address is ma****@****msn.com
What is Marshell Williams's direct phone number?
Marshell Williams's direct phone number is (800) 927*****
What schools did Marshell Williams attend?
Marshell Williams attended Southern Arkansas University, Southern Arkansas University.
What skills is Marshell Williams known for?
Marshell Williams has skills like Microsoft Office, Team Leadership, Management, Enterprise Software, Sales, Customer Satisfaction, Product Management, Account Management, Market Research, Accounts Receivable, Project Management, Troubleshooting.
Who are Marshell Williams's colleagues?
Marshell Williams's colleagues are Kovid Bhayana, Lindsey Ziniak, Rpr, Alec Dunn, Donovan James, Nancy Biggard, Shubhangi Srivastava, Saiqa Mansoor.
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Marshelle Williams
Housekeeping Property Administrator At Sheraton New Orleans HotelNew Orleans, La
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