Mark Stephens Email & Phone Number

Hatfield, Pa, Us

Lansdale, Pa

Greater Philadelphia Area

Graffen is a Managed Networks Services provider and in my capacity as a Senior Network Engineer I am responsible for ensuring that customer networks are maintained with proactive and preventive measures as well as troubleshooting complex network issues and upgrading infrastructure and end-user environments.• Network management and maintenance for customers ranging from 5 to 75+ employees• Physical Servers, Hyper-V, and ESXi environments• Dell VRTX, Equallogic SAN• Local and Cloud backups with Intronis, Veeam and others• On-premise Exchange, Office 365, Windows Azure• Windows Servers 2003-2012 R2• Active Directory / Group Policies• Assistance with overflow Tier 1 desktop support ConnectWise Ticketing and LabTech Monitoring

Greater Nashville Area, Tn

•​The majority of my duties revolve around maintaining our cloud based customer hosted software on over 120​HP ProLiant servers running Windows•​I setup and maintain a variety of Linux servers including Nagios® Core™, DNS, samba, and mail servers•​I maintain the Cisco switches and routes, firewalls, and VMware ESXi servers

Greater Nashville Area, Tn

Greater Nashville Area

Greater Nashville Area, Tn

• I maintain the phone system for 200+ users in six offices over four states.• I maintain many aspects of the network from routers and switches to backups and Active Directory• I have setup and deployed countless workstations and servers• I am well versed in Symantec Ghost and Antivirus as well as VMware.

Greater Nashville Area, Tn

• I perform sales engineering tasks to assist the sales force in determining and designing the best solution for the customer.• I trained other members of the technical staff on the Inter-Tel Product.

Greater Philadelphia Area

• I am also a project manager, gathering the specific information for the configuration of the system, programming, and overseeing the installation process.• I held training classes to instruct the customer and their employees on the use of their new system and software.• I have experience dealing with long distance carriers, T-1 providers, and networking multiple offices both traditionally and with VOIP.

Greater Philadelphia Area

• I began working on Inter-Tel IMX and Axxent systems but quickly moved on to the Axxess.• In the installation department, I worked on systems ranging from simple five phone systems up to complex 100 phone switches.• In the service department, I maintained the phone systems for clients in the Philadelphia Metro area.• As a project leader, I dealt directly with the customer on the front end gathering the programming information.