Marta Conte Email & Phone Number

• Act as the Callidus representative to all customers, consultants and partners.
• Evaluate customer requests coming via the web and phone.
• Provide assistance to customers, consultants and partners on the usage of Callidus products.
• Research product-related requests or issues and provide guidance to customer and/or internal teams.
• Perform use case analysis to diagnose product or custom solution problems.
• Install and configure the product suite to recreate issues and… Show more

Bessemer, AL

• Perform Remote Support via RDP, team viewer, join.me, Webex, Remote
• Active Directory (password resets, unlock accounts)
• Utilize monitoring software technologies to monitor VPNs, circuits, and other networks (Nagios, Solar Winds{Orion})
• Receive customer trouble tickets via phone (VoIP), IM, and email
• Document and route trouble tickets using Remedy ticketing system
• Provide basic PC and network troubleshooting to end users

• Provide support to English and Spanish speaking clients of SuccessEHS in resolving issues both critical and not-critical in nature.
• Troubleshoot hardware problems and setup issues with clients over the phone.
• Exercise independent judgment to determine the nature of the problem, the proper priority level of the problem, and when to involve outside assistance.
• Efficiently handle client issues in a timely manner to ensure client satisfaction.
• Exercise discretion when… Show more
• Exercise discretion when accessing protected patient information as it relates to client issues.

• Handle phone communication
• Handle foreign auction accounts
• Assist with translations
• Complete legal research
• Verify documentation
• Enter data in call-tracking software

• Handle pre-scanning exams
• Complete reminder calls for appointments
• Schedule appointments
• Manage patient files
• Conduct patient interviews
• File and verify insurance claims

• Schedule appointments
• Manage patient files
• Assist doctor during patient appointments
• Coordinate patients in therapy
• Operate and develop x-ray machines
• Complete bilingual receptionist duties