Marta Kamińska Email and Phone Number
Marketer with strong experience in banking, insurance markets & RetailRemote sales enthusiastActing as the Voice of the Customer, championing change and improvements across the Customer ExperienceCustomer research managementLeveraging customer insights to develop customer experience strategy and ensure consistent and simple experiences across all touchpoints6 years of experience in Customer Experience, CRM, Customer Service, telesales & direct marketing at UNIQA GroupLeading, inspiring, and co-ordinating the customer service management teams (inbound, outbound)Taking responsibility for the ongoing development all levels of Call Center colleagues9 years of experience in Marketing in the French financial institution (Laser Group, Cofinoga)Development and implementation of Customer Experience Analyzing team performance to drive improvement in KPIs Setting up Customer Service Teams (inbound, outbound)Recruiting, training, coaching of Customer Service TeamsRepeat business (cross- sell and up-sell strategies, segmentations, scorings, activation and retention strategies, DM campaigns)Developing customer journey covering customer life cycleLaunch of products (bank cards, cash loans, non credit insurances)Operational marketing (reward programs, animation programs, B2C and B2B marketing)Development and key-accounting ( B2B)Launch of direct channel (cash loan - Halogotówka).Launch of online & telesales channelsContact strategy developmentLoyalty programsFinancial products sales strategiesEffective team managementChange management skillsRepresenting customer voice and drive for customer centric culturePromoting customer centric cultureBuilding effective relationships both within and outside the department by promoting joined up and collaboration culture
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Contact Center Manager At Philip Morris InternationalPhilip Morris International Sep 2021 - PresentPmi Poland & Baltic States DepartmentResponsible for:Contact Center management -two sites: Poland & Greece -
Service & Sales Support ManagerIkea Group Jan 2020 - Sep 2021Responsible for:• Country Call Center management • Management of +200 employees• Delivery of operational targets • Customer service & remote sales• Remote planning• B2C & B2B• Customer Experience creation and improvement• Project management -
Telemarketing & Direct Marketing ManagerUniqa Insurance Group Ag Apr 2016 - Dec 2019Warszawa, Woj. Mazowieckie, PolskaResponsible for:• Sales & customer service in direct channels: online & telemarketing (B2C, B2B)• Delivery of sales & operational targets • Building and maintaining relations with B2B partners (affinity programs, internet agents)• Managing the telemarketing, direct marketing & online strategy and budget• Leading, coaching and co-ordinating the Contact Center management• Contact Center team development• Bancassurance sales project implementation • Analyzing team performance to drive improvement in KPIs• Lead management (Call Center)• Product lanuches• Online marketing• Customer Experience management• partners)• Acting as the Voice of the Customer, championing change & improvement• Cooperation with external Call Centers -
Crm ManagerUniqa Insurance Group Ag May 2013 - Apr 2016Warszawa, Woj. Mazowieckie, PolskaResponsible for:• Portfolio and activation management• Loyalty program management• CRM strategy• Setting up a Customer Service team (inbound, outbound, lead management)• Customer Service team management• Managing cooperation with external Call Centers (inbound, outbound)• Building and maintaining strong relations with Sales• Customer Experience management
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Head Of Online, Telesales, Market & Customer ResearchSygma Bank (Bnp Paribas Bank, Galeries Lafayette) Jan 2008 - Apr 2013Sygma BankResponsible for:• Customer Experience management• Managing the marketing strategy and budget (B2B, B2C)• Managing marcom actitivies calendar and budget• Leading customer journey design• Digital marketing• Tracking and measuring marketing programs effectiveness• Brand management• Call Center management• Market & customer research
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Marketing Manager (Offline & Online)Finplus Sa, Sygma Bank Polska Jun 2003 - Dec 2008WarsawResponsible for:• Management of Marketing Department (B2B, B2C)• Creating & executing annual MarCom plans• Planning of marketing activities in partners’ networks (Retail)• Marketing strategies • Reward programs, animation programs, B2C and B2B marketingLaunching credit cards ( Sygma Bank Mastercard)• Launching cash loans • Financial products sales strategies • Launch of direct channel• Scoring models implementation• Development and key-accounting ( B2B)• Cooperation with B2B partners • Contact strategy development• Brand management
Marta Kamińska Skills
Marta Kamińska Education Details
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Icc Coach (International Coaching Community) -
Mediator Pcm
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American Studies, Economy -
Business Administration -
Thames Valley University, UkDiploma Of Business Administration
Frequently Asked Questions about Marta Kamińska
What company does Marta Kamińska work for?
Marta Kamińska works for Philip Morris International
What is Marta Kamińska's role at the current company?
Marta Kamińska's current role is Contact Center Manager at Philip Morris International I Customer Service I Operations I Contact Center I Customer Care I Call Center.
What schools did Marta Kamińska attend?
Marta Kamińska attended Icc Coach (International Coaching Community), Mediator Pcm, University Of Warsaw, Warsaw School Of Management, Thames Valley University, Uk.
What skills is Marta Kamińska known for?
Marta Kamińska has skills like Marketing Strategy, Brand Management, Product Management, Integrated Marketing Communications Planning, Direct Mail, Coaching, Product Development, Market Research, Change Management, Cross Selling, Segmentation, Retail Banking.
Who are Marta Kamińska's colleagues?
Marta Kamińska's colleagues are Zoe Cousins, Shadri Halim, Arna Bukumbayeva, Guillaume Charles, Ilia Solonovich, Murat Okucu, Cristian Tagliavini.
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Marta Kamińska
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