Marta Laaf Email & Phone Number

City Of Bristol, England, United Kingdom

As a Credit Controller I play a crucial role in managing and recovering outstanding debts from clients. Actively pursuing debt recovery through various channels, including phone calls, emails, and meetings. Building and maintaining strong relationships with fee earners, internal teams and Clients to understand their requirements and effectively communicate debt recovery strategies.Identifying and resolving root causes of debt issues, collaborating with finance teams to improve processes, and developing strategies to maximize collections and minimize delinquencies.Utilising data analysis tools (e.g., Excel, pivot tables, vlookup) to track debt trends, monitor performance, and generate reports.Providing high-quality customer service to all clients, ensuring their needs are met and maintaining a positive client experience.I consistently prioritized client satisfaction while ensuring timely debt collection to meet targets and reduce aging. I possess strong communication, interpersonal, and organizational skills, allowing me to effectively manage a dynamic workload and meet demanding deadlines.

Bristol, England, United Kingdom

My day involves various tasks, such as liaising with partners and fee earners, resolving billing queries, and updating file data for accurate billing and proforma processing.I prioritise quality and focus on delivering excellent customer service. Organisational skills enable me to effectively manage a dynamic workload under pressure, meet demanding processing targets, and adhere to service standards.I am self-sufficient, proactive, and flexible, with keen attention to detail. Excellent communication and numeracy skills contribute to my success in this role.I have a strong background in volume processing within the Finance function of a law firm, making me well-versed in handling large volumes of work efficiently.

Mechernich, North Rhine-Westphalia, Germany

Nideggen, North Rhine-Westphalia

Nideggen, North Rhine-Westphalia, Germany

Unterstützung des Filialteams und Vorbereitung und Organisation der Filiale, bevor diese für die Kunden geöffnet wird.Mit unterschiedlichen Produktgruppen, zum Beispiel Kühlung, Tiefkühlung, Aktionsangebote, Milch und Fleisch oder Chips und Getränke.Aufbau, Präsentation und Wartung der Ware. Lager-, Reinigungs- und Inventurarbeiten. Beantwortung von Fragen unserer Kunden.

Birmingham, United Kingdom

Responsible for resolving guest billing disputes, and enquiries, performing month-end duties and preparing daily receivables in the hotels continuing effort to deliver outstanding guest service and financial profitability. Prepare and post daily receivables from event contracts and balance totals to the general ledger. Prepare and post journal entries. Answer guest and company accounts departments service calls. Daily tasks were carried out using OnQ, Sun, 3c program, these include – ensuring revenue and charges are captured and recorded accurately and adjustments are accounted for. Processing of accounts and financial information provided by other departments, carrying out banking and reclaim credit card transactions, maintain the purchase ledger and support with the sales ledger as required.

Birmingham, United Kingdom

Responsible for the processing of reservations via email, fax and phone. Carrying out daily arrival checks, updating the relevant payment information for all the arriving guests. Processing no shows and updating the no show revenue tracker spread sheet. Working with hotel operating systems such as OnQ R&I and Opera. Responding to conference and group enquiries, filing of correct paperwork, preparing proposals and contracts, chasing and processing payments for the guests whilst working towards departmental targets and maximize revenue. Creating weekly group forecast spread sheet by collecting data from relevant reports. Arrange and conduct show around to potential clients. Dealing with complaints and replying to general enquiries.

Birmingham, United Kingdom

The day-to-day tasks include identifying, attracting and shortlisting candidates for the recruitment process who fulfil the requirements of the business brief. Providing general administrative support to the general running of the business, inclusive of invoicing, chasing payments, planning and project managing for the company exhibitions and trade shows. Organising company social events and coordinating company charity fundraising. To manage company social media such as Twitter, Facebook and LinkedIn, increasing company awareness as well as advertising jobs through social media channels. Other duties include, writing and managing company ‘Congratulations’ cards, Christmas cards, exhibition invitations and assisting in any matters that may arise.

Bristol, United Kingdom

Responsible for converting incoming enquiries to maximise revenue in order to meet and exceed targets. Communicating with and unlocking revenues from a defined client base. Arranging and carrying out hotel show round, administrating and executing planned events. Taking provisional bookings and confirmations, updating information on the computerised diary system (Opera), arranging the relevant paper records and correspondence through contracts. Also liaising and communicating with all other departments throughout the hotel to ensure all events and meetings are to guest satisfaction through weekly meetings with operational teams.I have been elected for a role of departmental trainer for the department I work in, this includes keeping up to date with all the relevant training required within the department and the company. In addition I am a member of the Team Member Consultative Committee, which meets on a monthly basis to discuss latest information regarding the hotel and the company then cascade this information throughout the team members within the department.

Bristol, United Kingdom

Responsible for the processing of reservations via email, fax and phone. Replying to guests on 3rd party sites such as Booking.com, working with hotel operating systems such as OnQ R&I. Filling of correct paperwork and chasing payment arrangement for the guests. Dealing with complaints and replying to general enquiries

Bristol, United Kingdom

Responsible for the restaurant breakfast set ups and lunch or evening service. Opening and closing the restaurant. Till work, cash handling, meeting and greeting customers, taking orders, placing orders, refilling stock.

Plymouth, United Kingdom

Accountable for the restaurant breakfast set ups and lunch or evening service. Opening and closing the restaurant. Till work, cash handling, meeting and greeting customers, taking orders, placing orders, refilling stock and general administration duties.

Plymouth, United Kingdom

Preparing, serving food and beverages to the potential students and parents, keeping on top of deliveries and the opening and closing of the stalls.

Bristol, United Kingdom

Preparing restaurant for the opening in the morning and also closing. Till work, greeting and sitting customers, taking orders, placing orders, refilling stock, explaining the menu and offers that are available on that day.

Bristol, United Kingdom

Working on tills, customer service, approaching customers, dealing with complaints, giving valid information to customers, filling in paperwork, placing customer’s orders for delivery.

Bsc Hospitality Management

A*, C, C, C., Gcse'S

Merit, Btec First Diploma In Health And Social Care

Merit, Btec National Award In Travel And Tourism

B, A Level Russian