Marta Marques Email & Phone Number

Lisboa, Portugal

Lisboa E Região, Portugal

Dublin, Ireland

- Working in conjunction with Client Operations Service team and Client Experience Manager, managing a portfolio of Financial Institutions (FI) Client relationships (Banks and Broker Dealers) providing additional support for the highest revenue and priority clients ensuring clients are satisfied with and trained on TTS products and services;- Expertise.

Ireland, Dublin

Responsibilities:Managing daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures;Researching, following up and resolving client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other employees.

Dublin, Ireland

• Rated “A” at the last Performance Development evaluation;Inbound and outbound contacts with customers regarding credit issues which had potential to affect business interests with the objective of reducing and.
• When necessary established relationships with external contacts such as Solicitors, Police, Debt Collection Agencies, Liquidators etc., in order to ensure maximisation of the overall business relationship;
• Provided training to colleagues in order to achieve the monthly teams target and improve individual performance.

Beijing City, China

• Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development;
• Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development.
• Prepare all levels of training programs from new employee orientation, customer service training technical on the job skills based training, supervisory skills training, management development training and health &.
• Maintain hotel training records, statistics and training & development budgets and include in a monthly training report.

Education record

Master’S Degree, Hotel Management And Tourism, 15