Marta Pacheco Bustamante ▪ Executive Mba Hec Paris Email & Phone Number

Barcelona, CT, ES

Barcelona, CT, ES

Barcelone, Catalogne, Espagne

Client Service and Strategic Direction: - Oversee and manage the Client Services department, ensuring they exceed clients’ expectations and instil their total confidence in the strategic and operational handling of their accounts.- Responsible for providing a world-class client experience and journey while managing KPIs and partnering with internal.

London, England Metropolitan Area

Solutions: design and activate strategic solutions for clients, from ideation and planning to execution of finite details; ensuring value is delivered with the highest client satisfaction and the strongest feeling of partnership, with an aim for cross-selling and up-selling incremental services.Continuous Improvement and Implementation: responsibility for.

London, United Kingdom

- Creation of the Management Consulting Business Unit, from value proposition definition, strategy design and go-to-market planning to business development, full PnL management, team and organizational structure, and offering launch and growth.- Sell and lead optimization consulting projects with a world-wide geographical scope, across a variety of B2B and.

Greater Chicago Area

Audit the status quo: Lead assessments to identify strategic areas of opportunity across the business (cost, quality, productivity, value stream mapping, root cause analysis, etc.). Design strategies: Analyze processes, people and tools, identifying the “As-Is” state and building the vision and the transition plan to reach the “Future” state.Implement and.

Région De Paris, France

Strategic Customer Management:- Provide direction to the Account Management team in order to ensure the best service, identify operational solutions and improvement opportunities and further develop each of the accounts.- Develop new processes and a comprehensive understanding of client deliverables to organize, plan and monitor all marketing execution.

Région De Chicago, États-Unis

- Organization of the Microsoft Dynamics AX 2012 global roll-out with the objective of stream-lining our business processes and spreading best practices across the globe. - Developing, implementing and maintaining effective policies, strategies and procedures as needed by our Operations teams.- Managing a strong international implementation team of 10+.

Région De Boulogne-Billancourt, France

- Coordination and implementation of new business policies and procedures. - Understanding business needs and conducting requirement gathering sessions with key stake-holders for change and improvement requests in the company’s ERP system and processes.- Providing onsite or remote trainings as well as support on Microsoft Dynamics AX 2012 to InnerWorkings.

Montigny Le Bretonneux, France

- Managing global software implementation projects for Corporate and Higher Education clients world-wide.- Conducting initial analysis, determining the project’s goals and objectives, creating project deployment and implementation plans according to the clients’ requirements and needs, overcoming difficulties and providing solutions. - Leading change.

Montigny Le Bretonneux, France

- Responsible for development, assessment, implementation, monitoring and survey of learning projects for companies all over the world, always promoting the best use of the TELL ME MORE software and related services. - Coordinating and putting in place the various chosen services by the client, working with sales representatives, technical and customer.

Montigny Le Bretonneux, France

- Providing high quality language training to adult learners in English and Spanish using the TELL ME MORE Learning Management System. - Maintaining detailed records and progress reports on each student, working together with the Project Managers to assure the proper development and compliance of the training projects. - Creating pedagogical supports for.

Luxembourg

- Managing, organizing and mentoring the volunteers’ teams.- Organizing fund raising events and awareness raising actions.

Luxembourg

Executive Master Of Business Administration (Emba)

Licenciada, Historia