Please complete the CAPTCHA to continue
@f-secure.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Marta Bezerra is listed as Operations Manager / Billing Manager / Customer Service Manager / Strategic Planning Manager at Webmotors, a company with 288 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at f-secure.com and a matched LinkedIn profile for Marta Bezerra.
Marta Bezerra previously worked as Gerente de operações at Webmotors and Gerente de operações at Salus Participações. Marta Bezerra holds Gestão De Riscos,Compliance E Auditoria, Humanities/Humanistic Studies from Pontifícia Universidade Católica De São Paulo.
This section adds company-level context without repeating Marta Bezerra's masked contact details.
AeroLeads found 1 current-domain work email signal for Marta Bezerra. Compare company email patterns before reaching out.
I am passionate about people and processes, I have extensive experience in the Contact Center area, specialist in people and business management I work in the areas of training, projects and operations. My job is to prepare the operational strategic planning of the area, periodically analyzing the results of the business, in order to guarantee the execution of the action plan according to the forecasted budget, generating greater profitability to the business and reducing costs. I was responsible for managing high performance teams: Customer Service, Telesales, Back Office, Collection, Retention, Customer experience and Customer Service. Responsible for the implementation, control and management of KPIs (TMA / TME / TA / SLA / turnover and absenteeism. Strong performance in the quality of customer service, implementing and monitoring CSAT / NPS and CSES metrics. Mapping and improvement of processes and routines; A my leadership is focused on effective communication, professional development, guiding the team to generate the best results, always seeking excellence in customer service, training, qualification, performance evaluations and individual and collective results, with a strategic approach to develop new ways of learning every day, I work to keep in mind the best value for clients and have a strong engagement with my team. I am graduated in Financial Management (UNIP) and an MBA in Strategic People Management (FGV). White Belt, intermediate level of the English language, Excel and Advanced Power BI.
Listed skills include Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Windows, and 15 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
São Paulo, Brasil
Responsável pelas áreas de customer experience, compras, administração, facilities, prevenção à fraude, gestão de melhoria contínua e sustentação. Desenvolver e executar planos operacionais conforme a visão e objetivos estratégicos da companhia.Analisar e otimizar processos para melhorar eficiência e eficácia.Implementar melhores práticas e tecnologias.
São Paulo, Brasil
Responsável pelas operações de Omnichannel, canais digitais, atendimento ao cliente e SAC/Ouvidoria das marcas Sorridents, Giolaser, Olhar certo, Sorriden, Amo vacinas e Hospital Mira. Atuando no planejamento das atividades da Ouvidoria. Recebimento e verificação das manifestações. Classificação do nível de atendimento conforme a sensibilidade da queixa.
São Paulo E Região, Brasil
Plan, develop and implement service channel technologies and internal CRM systems. Constantly creating and refining experience, they are in the domain of CX time, but also as different operational metrics in the times that most affect customers. Implement improvement tools and processes in order to measure, quantify and qualify customer service. Manage and.
São Paulo
Elaboration of strategic planning. Analysis of operational and commercial risks. Budget and Forecast management. Management of multidisciplinary teams. Deployments of new products and services. Plan, organize and control operational activities. Implement policies, processes and procedures. Present solutions related to operations, motivation, productivity.
São Paulo
Analysis and monitoring of results and performance indicators; Development and formation of high-performance teams; Technical and behavioral training at the company's headquarters and branches for coordinators, supervisors, and service analysts; Hiring professionals.
São Paulo
São Paulo
Evaluate and develop the individual performance indexes of the operators. Control the area's KPIs, ensuring agile and quality service. Supervise and manage the teams, guiding, monitoring the performance, disseminating and enforcing the procedures/standards related to the company, work process and management systems implemented, as well as interacting with.
Other employees you can reach at webmotors.com.br. View company contacts for 288 employees →
Eduarda Volpatto
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
CA
Camila Araújo
Colleague at Webmotors
Belo Horizonte, Minas Gerais, Brazil, Brazil
View →
PM
Paulo Monteiro
Colleague at Webmotors
Blumenau, Santa Catarina, Brazil, Brazil
View →
LP
Luiza Pires
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
FO
Felipe Oliveira
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
AC
Amanda Cardoso
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
GM
Gabrielle Murat
Colleague at Webmotors
Volta Redonda, Rio De Janeiro, Brazil, Brazil
View →
GC
Gustavo Couto
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
VL
Viviane Lando
Colleague at Webmotors
Caxias Do Sul, Rio Grande Do Sul, Brazil, Brazil
View →
DE
Douglas Eduardo Da Silva
Colleague at Webmotors
São Paulo, São Paulo, Brazil, Brazil
View →
Integrar práticas de compliance, auditoria e gestão de riscos trazer transparência às relações, às comunicações e viabiliza que empresas e.
Activities and Societies: Programa internacional com aulas intensivas de inglês e atividades socioculturais.
Quick answers generated from the profile data available on this page.
Marta Bezerra works for Webmotors.
Marta Bezerra is listed as Operations Manager / Billing Manager / Customer Service Manager / Strategic Planning Manager at Webmotors.
AeroLeads has found 1 work email signal at @f-secure.com for Marta Bezerra at Webmotors.
Marta Bezerra is based in São Paulo, São Paulo, Brazil while working with Webmotors.
Marta Bezerra has worked for Webmotors, Salus Participações, Bookertrip.Com, Fulan E Gonçalves Advogados Associados, and Cobrabanc Assessoria E Cobrança.
Marta Bezerra's colleagues at Webmotors include Eduarda Volpatto, Camila Araújo, Paulo Monteiro, Luiza Pires, and Felipe Oliveira.
You can use AeroLeads to view verified contact signals for Marta Bezerra at Webmotors, including work email, phone, and LinkedIn data when available.
Marta Bezerra holds Gestão De Riscos,Compliance E Auditoria, Humanities/Humanistic Studies from Pontifícia Universidade Católica De São Paulo.
Marta Bezerra is listed with skills including Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Windows, Business Planning, Microsoft Access, Sistemas Operacionais, and Atendimento Ao Cliente.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Marta Bezerra you were looking for.
