Marta Drelich, Gms-T Email & Phone Number

Sonoma, Ca, Us

Remote

Collaborate with Nike's global mobility team, focusing on enhancing employee experience and streamlining operations.• Cross-Functional Collaboration: Partnered with immigration, HR business partners, recruiting services, and WFO teams to address mobility queries, ensuring cohesive support across functions.• Assignment Administration: Coordinated administrative tasks for employee mobility, including initiating assignments, preparing assignment letters, tracking assignment status, and managing compliance documentation.• Exception Requests Management: Handled exception requests such as temporary housing, destination services, home sales, and additional benefits, ensuring employee needs were met efficiently.• Data Management: Maintained accurate and up-to-date mobility records, including assignment details and compensation packages, enhancing data integrity and accessibility.• Vendor Collaboration: Coordinated with vendors, including company car services and destination service providers, to facilitate smooth talent mobility operations.• Policy Compliance: Ensured adherence to internal policies and relocation packages, staying informed about procedural changes and communicating necessary adjustments to the team.• Employee Communication: Acted as a primary point of contact for employees on mobility assignments, providing timely and accurate information about policies, procedures, and support services, and addressing queries and concerns professionally.

San Francisco Bay Area

Supporting individuals and families who are relocating to a new location, either domestically or internationally. • Orientation and Area Familiarization: Delivered comprehensive orientation sessions, including city tours and neighborhood introductions, to over 500 relocating individuals and families, enhancing their understanding of local culture, customs, and amenities.• Housing Assistance: Facilitated housing searches, viewings, and lease negotiations, securing suitable accommodations for over 400 clients, resulting in a 95% satisfaction rate in housing placements.• School and Education Support: Assisted families with navigating local education systems, aiding in the enrollment process for over 200 children in reputable schools, and providing guidance on curriculum and extracurricular activities.• Settling-in Services: Streamlined essential settling-in tasks such as setting up utilities, obtaining necessary documentation, opening bank accounts, and connecting with healthcare providers, ensuring a smooth transition for clients.• Ongoing Support: Provided continuous support post-relocation, addressing ongoing needs and concerns, including renewing documentation and accessing local services, maintaining a high client satisfaction rate.• Relocation Logistics: Coordinated relocation logistics, including arranging furnished accommodations, managing moving services, and overseeing the shipment of household goods, achieving a seamless relocation experience for clients.

San Francisco Bay Area

• Developed and implemented customized orientation programs, including cultural immersion sessions and practical information guides, resulting in a 20% increase in satisfaction ratings among relocated employees.• Negotiated favorable housing arrangements for relocating individuals and families, exceeding client expectations while adhering to budgetary constraints, resulting in cost savings per relocation.• Utilized strong communication and interpersonal skills to effectively manage client relationships, increasing repeat business and referrals.

Sonoma, Ca

• Manage Client Relationships: Serve as the primary contact for assigned commercial insurance clients, building and maintaining strong relationships, and providing personalized support to ensure high levels of customer satisfaction.• Administer and Process Policies: Assist clients with policy-related tasks, including new applications, changes, endorsements, and cancellations. Collaborate with insurance carriers and underwriters to obtain necessary information and resolve issues. Maintain accurate client records and policy documentation in the agency management system.• Analyze Insurance Coverage: Identify gaps or deficiencies in coverage and recommend additional policies or endorsements to mitigate risks. Help clients understand policy terms, conditions, and exclusions, providing clear explanations.• Manage Renewals: Prepare and manage the renewal process for assigned clients, ensuring timely submission of renewal applications. Communicate renewal options and premium changes, guiding clients in making informed decisions. Coordinate the issuance of renewal endorsements and billing statements.• Support Claims: Assist clients in reporting and managing commercial insurance claims, acting as a liaison between clients and insurance carriers. Provide guidance on documentation requirements, claim filing procedures, and status updates.• Ensure Documentation and Compliance: Ensure compliance with regulatory requirements and internal agency policies and procedures. Maintain accurate and up-to-date documentation, including client correspondence, policy files, and agency records.• Pursue Continuous Learning and Professional Development: Stay updated with industry trends and best practices to enhance service quality and professional growth.

Marin County

• Increased satisfaction scores by 20% through personalized policy options and comprehensive quote calculations.• Improved database efficiency through meticulous organization and maintenance of customer data.• Surpassed annual sales targets by delivering exceptional customer service and achieving an increase in policy renewals.

• Orchestrated seamless execution of diverse events by liaising with clients to discern requirements, ensuring meticulous planning, and delivering exceptional service throughout.• Resolved unforeseen challenges swiftly and decisively, preserving event integrity and client satisfaction, and showcasing adept crisis management skills.• Fostered strong client relationships through proactive communication, understanding client needs, and providing tailored solutions, resulting in consistently positive feedback and repeat business.

Master Of Business Administration (Mba), Business Administration And Management, General

Hospitality Administration/Management

Property And Casualty License

Life And Health License