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Marta Lago Arenas Email & Phone Number
Heathcare Systems Transformation
at
The Care Lab
1 work email found
@thecarelab.org
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Heathcare Systems Transformation
Location
Zurich, Switzerland
Company size
Who is Marta Lago Arenas? Overview
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Quick answer
Marta Lago Arenas is listed as Heathcare Systems Transformation at The Care Lab, a with 10 employees, based in Zurich, Switzerland. AeroLeads shows a work email signal at thecarelab.org and a matched LinkedIn profile for Marta Lago Arenas.
Marta Lago Arenas previously worked as Customer Experience Lead at Boehringer Ingelheim and Lecturer at Design Masters Programs at Lucerne University Of Applied Sciences And Arts. Marta Lago Arenas holds Ma, Industrial Design Engineering from Royal College Of Art.
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{first}@thecarelab.org
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Profile bio
About Marta Lago Arenas
I am a service designer and human-centered innovation leader with over 15 years of experience and a focus on healthcare and digital health. As an innovation leader at Amgen, a global biotech organization, I have driven European strategy, co-creation and local implementation of new services and solutions (digital and not) that improve the care path and experience of patients, caregivers and healthcare professionals- with measurable impact on health outcomes.I am a firm advocate and facilitator of collaborative approaches among people, disciplines, and organizations to create shared and sustainable value. In practical level this means cross functional leadership, multi-organization partnership and the ability to align business, scientific and public healthcare priorities under a common goal: improving patient’s lives, and the outcomes that matter to them.As design-driven change agent, I help integrate patient and centricity and service, UX/CX capabilities and approaches in complex organizations – biotech, care providers, startups.I am passionate about making healthcare ecosystems more humane and equitable, and also keen on evolving our innovation approaches in order to meet that challenge.
Listed skills include Design Thinking, User Centered Design, Service Design, User Experience, and 22 others.
Current workplace
Marta Lago Arenas's current company
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The Care Lab
15 roles
Marta Lago Arenas work experience
A career timeline built from the work history available for this profile.
Customer Experience Lead
CurrentCustomer Experience Lead in One Medicine Analitics (OMA) Lab. Maximising the value of Data Platforms in Clinical Development.
May 2024 - Present
Lecturer At Design Masters Programs
CurrentVisiting tutor Design Masters for Experience Design and Systems Design.Contributor of Cluster for Health of Central Switzerland (Gesundheitscluster Zentralschweiz) in working Group Transdisciplinany Education for Integrated Care
Mar 2021 - Present
Global Innovation & Strategy - Patient And Customer Engagement, Healthcare Ecosystem Solutions
Global Capacity to drive the creation and implementation of strategic Beyond The Molecule Solutions and innovation programs that improve patient experience and outcomes in Amgen's priority therapeutic areas, helping maximise the value of these therapies and transform care pathways.Main therapeutic areas of focus: Cardiovascular secondary prevention (post MI care), non small lung cancer.Core activities (non exclusive):- Collaboration agreement with scientific society (EAPC, European Association of Preventative Cardiology) to drive cardiovascular care pathway optimisation and leadership of multi-country project (Netherlands, Spain, Italy, France)- Patient, caregiver and HCP research and co-creation of support ecosystems to drive innovation strategy and roadmap (non small cell lung cancer)- Global-to-local, local-to-global BTM innovation strategy (non small cell lung cancer)- Coordination of internal BTM innovation network in Europe with focus on EIT Health collaboration
Jun 2021 - Jun 2023
Patient Experience And Solution Design Lead - Region Europe
Strategy, concept and implementation of European flagship digital health solutions in priority therapeutic areas. Examples (non exhaustive): - Rehab+ digital tele-rehabilitation service for patients after post myocardial infarction (Program leader), EIT Health Education award winner 2021, currently in clinical practice - ePRO European strategy for oncology patients (lead), pilot program for myeloma patients in Germany (concept).- etc.Co-creation of a global to local, patient centric Beyond the Molecule (BTM) strategy in co-creation with patients, caregivers, HCP's and affiliates (Non Small Cell Lung Cancer, and Multiple Myeloma)Capabilities for Patient and Customer innovation: workstream lead for Europe-ELMAC
Aug 2018 - Jun 2021
Global Customer Experience
Global Customer Experience was a team dedicated to integrate a human centered design approach to beyond the molecule (BTM) solutions at scale, partnering up with commercial teams to reframe business imperatives into opportunities truly relevant for patients, caregivers and healthcare professionals. Working in deep collaboration with commercial teams across therapeutic areas, the team guided the innovation process from Insights to innovation strategy to solutions of a wide range, from packaging and device to communications and beyond the molecule tactics. As the European lead of the Global capacity, Marta led a variety of initiatives such as • Redesign of secondary packaging of an Amgen medication in co-creation with patients, HCP’ and manufacturing teams (currently in production in Europe). • Integration of Customer and patient innovation in Brand planning (2017-2019)
Aug 2016 - Aug 2018
Engagement Lead For Healthcare - Advisor And Faculty
Since 2023, Marta's role as strategic advisor and healthcare engagement lead focuses on shaping and delivering new offerings for players in the field of healthcare.Since 2009, Marta is also a faculty member as visiting tutor in different programs on Entrepreneurship and Innovation (Degree and Masters programs)
Jan 2014 - May 2023
Founding Partner And Innovation Lead
Pulse Innovation Sl
Marta is founding partner of the Design and Innovation agency Pulse Innovation. With focus on innovation strategy and service design, Marta led or supported the creation of new services and digital offerings ofter in collaboration with leading agencies IDEO, FJORD Accenture, Designit etcClients (non exhaustive): Novartis, Amgen, BBVA, UBS, Royal Bank of Scotland,ThyssenKrupp Elevator, Zentralbibliothek zu Berlin, Fujitsu-Siemens,University of the Basque Country.
Feb 2008 - Jul 2016
Visiting Tutor - Ma Design For Social Business
Master Program “Design for Social Business” Istituto Europeo de Design in Milan (Italy), and Grameen Foundation (Muhammad Yunus, Bangladesh)
Mar 2011 - Nov 2011
Visiting Tutor Hyperwerk Institute Of Post Industrial Design
Jan 2008 - Dec 2008
Design And Innovation Strategy
Research, human centered design and project leadership in a broad range of areas from healthcare, financial services, publishing, to FMCG, etc with international scope (mostly US, Europe, Israel)Clients include: Amgen,Nycomed, Elsevier, UBS, SwissCom, Procter&Gamble, Pelikan, Geberit, Pepsico.
Mar 2005 - Dec 2008
Visiting Tutor
Oct 2004 - Jul 2006
Designer In Residence
オリベデザインセンター － 岐阜県のデザイン振興機関 Oribe Design Center
Nov 2004 - Feb 2005
Sep 2001 - Nov 2002
Task Force Engineer
Testing and re-engineering of regulator in a utility vehicle diesel motor
Jan 1998 - Sep 1998
Team & coworkers
Colleagues at The Care Lab
Other employees you can reach at thecarelab.org. View company contacts for 10 employees →
3 education records
Marta Lago Arenas education
Ma, Industrial Design Engineering
Royal College Of Art
Diplom Ingenieur - Maschinenbaus, Mechanical Engineering
Karlsruhe Institute Of Technology (Kit)
Meng Mechanical Engineering
Universidad Del País Vasco/Euskal Herriko Unibertsitatea
FAQ
Frequently asked questions about Marta Lago Arenas
Quick answers generated from the profile data available on this page.
What company does Marta Lago Arenas work for?
Marta Lago Arenas works for The Care Lab.
What is Marta Lago Arenas's role at The Care Lab?
Marta Lago Arenas is listed as Heathcare Systems Transformation at The Care Lab.
What is Marta Lago Arenas's email address?
AeroLeads has found 1 work email signal at @thecarelab.org for Marta Lago Arenas at The Care Lab.
Where is Marta Lago Arenas based?
Marta Lago Arenas is based in Zurich, Switzerland while working with The Care Lab.
What companies has Marta Lago Arenas worked for?
Marta Lago Arenas has worked for The Care Lab, Boehringer Ingelheim, Lucerne University Of Applied Sciences And Arts, Amgen, and Teamlabs/.
Who are Marta Lago Arenas's colleagues at The Care Lab?
Marta Lago Arenas's colleagues at The Care Lab include Laszlo Herczeg, Marlies Bielderman, and Alèxia Farré Aldomà.
How can I contact Marta Lago Arenas?
You can use AeroLeads to view verified contact signals for Marta Lago Arenas at The Care Lab, including work email, phone, and LinkedIn data when available.
What schools did Marta Lago Arenas attend?
Marta Lago Arenas holds Ma, Industrial Design Engineering from Royal College Of Art.
What skills is Marta Lago Arenas known for?
Marta Lago Arenas is listed with skills including Design Thinking, User Centered Design, Service Design, User Experience, Design Management, Design Research, Experience Design, and Innovation Strategy.
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