Marta Lladró Email & Phone Number

Remot

- Experience delivering technical (tier 2 or higher) customer support at a SaaS company- Strong technical knowledge (checking logs, querying data logs for research purposes)-Strong knowledge of troubleshooting web-related issues (i.e., changing browser settings, how to clear cache, etc.) -Ability to learn and articulate software-related and technical concepts in a way that is comprehensible to the "average Joe"- Handle customer requests, questions, and complaints on a variety of… Show more - Experience delivering technical (tier 2 or higher) customer support at a SaaS company- Strong technical knowledge (checking logs, querying data logs for research purposes)-Strong knowledge of troubleshooting web-related issues (i.e., changing browser settings, how to clear cache, etc.) -Ability to learn and articulate software-related and technical concepts in a way that is comprehensible to the "average Joe"- Handle customer requests, questions, and complaints on a variety of support channels through helpdesk;- Answer through tickets to solve the problem and improve customer.- Proactively follow up on tickets, ensuring clear and timely communication with clients to keep them informed about the status of their incidents.- Interact with customers to resolve tech-related questions and queries;- Help customers with product features;Understand our users’ issues and facilitate their resolution.-Document and keep the knowledge base and support procedure documentation up-to-date. Show less

Valencia

- Support to clients of several countries on the different software products developed by the company (by telephone and / or by remote connection with the Teamviewer tool).- Maintenance of the documentation and the help center of the company's software products.- Incident management through ticket sales tool.- Installing and Configuring Printer Drivers- App Graphic Design - Adobe XD

Valencia Y Alrededores, España

- Customer service both by phone, email and in person. (Spanish and English)- Customer distribution.- Management and filing of property documentation.Preparation of property reports and management of On-line portals.- Preparation of meetings and weekly reports.- Search and negotiation of new apartments- Monitoring of the management of collections, rentals, bonds,- Marketing and social media management for the company- Event organizationCRM… Show more - Customer service both by phone, email and in person. (Spanish and English)- Customer distribution.- Management and filing of property documentation.Preparation of property reports and management of On-line portals.- Preparation of meetings and weekly reports.- Search and negotiation of new apartments- Monitoring of the management of collections, rentals, bonds,- Marketing and social media management for the company- Event organizationCRM managementManagement and cleaning of the floorsMaintain cleanliness standards Show less

Valencia, Spain

Ecommerce Management - PrestashopManagement of online orders: orders, delivery notes, invoicesCustomer Support. Chat, email, social networks ...Product management Creation, update, edition ...Orders managementWarehouse management. External, slogan, internal ...Logistics and delivery preparation. Picking, transport management, shipping orders, packaging ...Track orders and resolution of incidents.Product Photography and Photo Retouching with PhotoshopSocial… Show more Ecommerce Management - PrestashopManagement of online orders: orders, delivery notes, invoicesCustomer Support. Chat, email, social networks ...Product management Creation, update, edition ...Orders managementWarehouse management. External, slogan, internal ...Logistics and delivery preparation. Picking, transport management, shipping orders, packaging ...Track orders and resolution of incidents.Product Photography and Photo Retouching with PhotoshopSocial Network Management: Facebook & InstagramEmail MarketingCreation of attractive and quality content.Publications and news of the business sectorCreate stable and lasting relationships with the fansGraphic designGoogle Adwords- Campaigns- Show less

Valencia Area, Spain

Management of product catalog in online stores: product images, photo montages, visual descriptions, presentations, etc ...Promotional creatives, in different digital formats: banners, landings ...Creation of advertising campaigns for different channels: mail marketing, social media ...Design of new products or improvements in the design of existing products.Product design related to cooler.Generation of design documentationPrototype assemblyBasic 3D… Show more Management of product catalog in online stores: product images, photo montages, visual descriptions, presentations, etc ...Promotional creatives, in different digital formats: banners, landings ...Creation of advertising campaigns for different channels: mail marketing, social media ...Design of new products or improvements in the design of existing products.Product design related to cooler.Generation of design documentationPrototype assemblyBasic 3D designsManage the technical documentation associated with each project or change.Design and development product as well the necessary modifications to adjust the guidelines. Show less

Valencia, Spain

Main tasksResponsible Design Department - Secret Play- Application of visual marketing techniquesDesign / design of Packaging. (Cosmetic design)Research and development of new products: from the choice of packaging to color and taste.Market research, trends- Games for couples erotic sector.Graphic design, creation of images and corporate and commercial materials (cards, folders, files ...).Design of stands for fairs.Bulletin designWeb… Show more Main tasksResponsible Design Department - Secret Play- Application of visual marketing techniquesDesign / design of Packaging. (Cosmetic design)Research and development of new products: from the choice of packaging to color and taste.Market research, trends- Games for couples erotic sector.Graphic design, creation of images and corporate and commercial materials (cards, folders, files ...).Design of stands for fairs.Bulletin designWeb bannersDesign catalogsManagement of social networks, online store and online campaigns.- Purchasing and Logistics Department.Dealing with customers and suppliers. (In Spanish and English)Purchases in China: acquisition and acquisition of productsNegotiate with suppliers to obtain better prices and conditions.Look for shipments in the most economical way.- Administration Department.Management and organization of trips, meetings and events.Dealing with customers and suppliers. (In Spanish and English)Incident management: telephone service and / or mail / telephone and / or management.Processing of orders and billing with Sage. Show less

London, Reino Unido

London, Reino Unido

Master Digital Creation, Digital Arts

Diseño grafico Diseño web Diseño video Diseño 3d Animacion

Product Designer, Product Design

Activities and Societies: Exhibition a product in Museum of Castellón