Marta Pena Email & Phone Number

Summerville, South Carolina, United States

Responsible for the day to day management of the safe and efficient flow of materials to the assembly operation, shipping, receiving, inventory control and accuracy of 36M between raw material and finish goods, by providing supervision and direction to Logistics Operations Shift Supervisors and their team members in a three-shift operation model. Additionally, in this position I am responsible for training associates, staff allocation and/or planning, directing continuous improvement, 5S, and safety initiatives on a regular basis.• Lead IFA, NA safety initiatives with all associates within the assigned area of responsibility.• Manage the daily activities for all Logistics Operations shift Supervisors and associates.• Oversee all activities in shipping, receiving, picking, and line side delivery.• Partner with materials planning and production scheduling teams to coordinate expected product levels and stock layout plans including the implementation and organization of offsite warehousing as needed (JIT warehouse)• Monitor & develop metrics for performance.• Contribute to continuous improvement in lean manufacturing practices such as 5S, Kanban, poka-yoke, visual management, 1-piece flow, housekeeping, preventative maintenance, etc.• Partner with quality team to manage delivery and quality issues.• Review, revise and create work instructions within the assigned area of responsibility.• Keep Senior Leadership informed of progress, developments and pending problems.• Manage the training process for over 100 associates.• Responsible for understanding and complying with company policies, practices and procedures and for developing direct reports by coaching, counseling, and disciplining in accordance with such policies, practices, and procedures.• Responsible for writing timely, objective performance reviews and communicating results in one-on-one meetings in a timely fashion.• Comply with ISO/TS 16949, ISO 14001-2015, and customer requirements.

Charleston, South Carolina, United States

Assisting the Logistics Operations Group Leader by leading an efficient shift specific shipping, receiving, and production line side department. I am responsible for organizing staff resources, plan daily activities and supervise the efficient flow of incoming materials to production. Additionally, ensure all staff are working in a safe and secure environment; train and develop staff in procedures, work instructions, and quality requirements. Other responsibilities include: • Lead IFA, NA safety initiatives with all associates within my assigned department• Supervise daily activities for all Logistics operations and associates: development, coaching, counseling, evaluating performance, managing team schedules and timecard approvals• Plan and coordinate all activities in shipping, receiving, picking, and line side delivery to ensure production goals are achieved• Interpret and administer company policies to workforce and enforce safety regulations.• Train all associates to documented standard work instructions. Conduct routine audits ensuring standard work instructions are followed• Communicate information related to safety, quality, production, and logistics to incoming shift supervisor and/or coordinator• Keep management informed of progress, developments, and pending problems within the Logistics Department• Utilize SAP to track and review order status, fulfillment requirements and inventory levels.• Verify all customer orders are loaded, shipped and delivered in accordance with customer specifications• Consistently work on continuous improvement processes to include recommending measures to improve working conditions to increase efficiency and quality of facility, equipment, processes, or worker performance standards• Support lean manufacturing practices such as 5S, KanBan, visual management, 1-piece flow, etc.• Comply with ISO/TS 16949, ISO 14001-2015, and customer requirements and organizational policies and procedures• All other duties as assigned

Charleston, South Carolina

Work with customer to plan purchased finished goods for customers in North and South America, Europe and Asia with a strong drive to meet customer expectations and an open and direct communication. My main goals were to improve quality, delivery, and cost aspects related to the below responsibilities:• Design and optimize the appropriate supply chain and service level to the customer.• Coordinate information between customer, sales and supplying plants.• Meet customer requirements, while minimizing obsolescence.• Manage product changes with customer, sales and supplying plant.• Support, identify, and communicate corrective actions in case of deviations and claims.• Handling of customer planning activities in 2 or more warehouses in parallel within automotive industry.• Customer and supplier planning for OEM(original equipment manufacturer) and tier 1 customers, including being first contact for customer in logistics aspects.• Create delivery plans for customers and establish order forecast within planning tools.• Develop internal sales plan.• Develop procurement plans with suppliers, including forecast demand based on customer’s needs.• Complete inventory management, including ABC classification of parts and optimization of planning parameters.• Manage bottleneck situations and supply issues.• Monitor and control customer performance metrics, including maintenance of customer portals.• Project management: Ensure safe launch of new projects and correct setup of planning tools.• Life cycle management of products: Ensure proper management of ramp up and phase out of products.• Coordinate physical movement of material in case of deviation in supply chain. Most of these responsibilities were performed in SAP.

Moncks Corner, South Carolina

Manage the customer experience within the company, management of customer expectations, communication of expectations throughout the company as well as communication of the company capabilities, recommendations and strategic initiatives to the customer. Responsible for establishing a strategic direction and plan for the customer for account growth within the company. In addition, management of contracts of assigned accounts in order to achieve overall customer satisfaction and support the company and customer objectives. This includes strategic account management and growth, issue resolution, manage financial performance, develop supply chain strategy, and manage solution design and pricing. • Lead the development of effective growth strategies for the supply chain.• Drive new account growth through effective solutions development.• Build and improve strategic relationships with client senior management.• Ensure annual profit, efficiency, and quality goals are attained at each client engagement.• Develop long and short-range plans and goals for the organization.• Direct capital expenditure and asset deployment activities.• Manage Account Driven Initiatives.• Align organization to embody XPO Values.• Ensure customer contractual obligations are met / contract compliance.• VOC/VOM KPI’S are meaningful, aligned and achieved regularly.• A/R collections, within stated company standards / working capital/DSO.• Sustain LEAN culture.• Promote and improve a diverse work environment.

Fremont, California Area

Direct team in lean warehousing system on the floor of the fourth largest business unit of the site (SWAG). Train hourly associates in required department processes. Manage daily and weekly tasks associated with the department’s processes, resources, staffing and customer demand.• Implementation of new strategies and initiatives to effectively meet or exceed requirements as well as customer expectations.• On Time Shipping (OTS) increased from 84.7% in Q3 2016 to 99.4% in Q1 2017 (XPO goal 98.5%)• Decreased overtime from 12% in Q3 2016 to 6% in Q1 2017. During this time period volume slightly increased and head count stayed the same.• Participate in implementation of SWAG automation and transformation. Introduced Pick to Light (PTL) technology, automated conveyors, and a new warehouse management system (WM10).• Resolve open guts tickets that affect the SWAG customers. Have open and clear communication that resolve the customer needs in a timely manner.• Measure and track performance on tier boards. Discussed daily with leadership SWAG’s performance in safety, quality inventory, delivery, and cost.• Singapore project: increased On Time Shipping (OTS) for Singapore in a three week period from 90.1% to 97.1%. This improvement was done by analyzing data, walking the floor, and partnering with Singapore operators and implementing new strategies based on findings and feedback.• Recognized by customers on the improvements and implementations made to SWAG department.• Awarded XPO Logistics Operations Leadership Award for Q1 2017.

San Francisco Bay Area

• Event promotion and coordination. Sales, marketing, and prospecting support. • Develop the content and program format of the events.• Drive more attendance and revenue from them through social media, Facebook.• Food and culinary reviews. In charge of supplying catering to the events.• On-campus evangelist, Hult International Business School.• Execute and ensure event quality by preparing the event beforehand and attending the event.

San Francisco Bay Area

• Execute Worldreader’s supply chain and logistics operations: support the Operations and Logistic managers with different tasks related to e-readers in Africa.• Process orders from libraries and schools in Africa by ensuring order is complete and shipped on time. • SCM – Streamline process. Design a new production chain process by including each step of the chain from the beginning to the end with the amount of time it takes to perform it. This will help to improve the production chain.• Design a quality analysis process by applying the Flow Chart process which helps employees’ performance.• Product Manager: lead a group of designers who are working on an internal app to help employees and managers track and manage progress of projects they are working on and the impact they have on each project.

Madrid Area, Spain

Promoter at conferences and sporting events.

Madrid Area, Spain

• Researched local market to identify companies in need of financial products in target sectors increase the number of companies interested in our services.• Increased client base by prospected potential customers and pitching company services and products.• Attended meetings with managers to meet the client to make sure that the client is satisfied with our work, reported back to Steering Committee.Ensured that the directors and other departments of the company are informed of the situation of the project by performing periodic reports• Supervised Valdebebas construction project with an architect, and audited against project directives and filed report with bank to keep the project on schedule and on budget. Audited loan money was being spent according to promissory notes.

Master'S Degree, International Business

Specialization in Logistics. Treasurer for the Tennis Club, HULT Operations & Supply Chain Club, HULT Unicef Club. Hult International.

Honours Bachelor’S Degree In Business Administration And Management, Specialization In Financial Management

Education record

Health Sciences

Full academic courses. Primary studies and Secondary School