Geert Martens Email & Phone Number

As consultant (action) and keynote speaker (inspiration), I help you deliver exceptional (customer) experiences. Make no mistake: an exceptional experience is hybrid. It reaches its full potential when online and offline merge, analog and digital work together, and humans and machines collaborate for a brighter, better, more efficient, and enjoyable future. An exceptional experience addresses both emotional and rational needs, existing in a physical world enhanced by virtual and invisible technology.Currently serving as expert-director at ngage consulting, I am a seasoned experience professional with over 20 years of experience in customer experience management, digital transformation, CRM & data, and customer-centric culture. I have been fortunate to work as a trusted advisor for leading companies in the automotive and mobility, finance and insurance, telecommunications, and utilities sectors.Next to my consulting day job, I enjoy sharing my enthusiasm for the day-after-tomorrow as a lecturer and keynote speaker (in English, Dutch, and French), engaging with senior leaders, entrepreneurs, young professionals, and students.I hold master’s degrees in applied economics and international marketing management, and I am a Satmetrix certified NPS practitioner. I have a passion for technology and CX/CRM platforms like Salesforce.com, Qualtrics, and Medallia, and enjoy leveraging AI tools like Synthesia, Heygen, and Beautiful.ai.Before ngage consulting, I held senior roles at Duval Union Consulting, 4C Consulting, and PwC Consulting/IBM.Looking forward to meeting you!

Listed skills include Strategy, Customer Experience, Crm, Management Consulting, and 21 others.