Maintained knowledge of the latest trends in training and developmentDeveloped training programs to fulfill employees specific needs to maintain or improve job skillsMaintained records of training and development activities, attendance, results of tests and assessments, and retraining requirements.Supported line managers and trainers solve specific training problems, either on a one-to-one basisProduced training materials for in-house courses

Prepared compliance reports to present to managementConsolidated all of the training and communications in a single knowledge management platformAnnually review skills and roles against competitor trendsMapped out annual training plans for management, HR, customer support etcAssessed instructional effectiveness and determine the impact of training on employee skills and KPIs

Supported team colleagues with specialised projects and learning design when appropriate and if requiredAssisted in the scheduling of the training schedulesAssessed training needs and communicate these needs to management and provided them with information about in-house or third party training opportunitiesMaintained updated curriculum database and training recordsManaged and maintained in-house training facilities and equipment

Collaborated with clients to identify strategic and tactical goals for each training engagementTrained new hires on company policies and procedures and planned their onboarding programRecommended measurement and assessment strategies for learning activitiesProvided instructional systems design and learning expertise during the proposal writing process, as requiredWorked closely with content, graphics, and development teams to , achieve cost and quality targets and ensure on-time delivery