Responsible for supervising the Workforce and Administrative Services Unit for the Shared Service Center (SSC) under the Administrative Services & Strategic Executive Team (ASSET), acting as both and Internal SSC and and External SSC. As the Payroll & Workforce Administration Supervisor I manage the SSC team that provides workforce administration, time reporting, payroll, onboarding, HR support, and other administrative support for organizational units that the Administrative Services and Strategic Executive Team (ASSET) supports, which includes but is not limited to, the Office of the Chancellor, the Office of the Provost and Executive Vice Chancellor (EVC), the Vice Chancellor of Planning, Budget and Administrative Services (PB&A), Facilities Services and external clients which includes, Vice Chancellor Student Affairs, Information Technology Solutions (ITS), and Vice Chancellor for University Advancement. Additionally, manage the campus wide live scan center and act as the live scan administrator for the campus. Facilitate the operational performance of the SSC Team, act as a liaison with the Campus Support Center, UCPath, campus central offices, and support ASSET HR and administrative functions.

Responsible for supporting the implementation of the UCPath Center. Supporting the development of training materials, documentation of processes and procedures, systems testing, and others. Responsible for providing operational support and addressing escalated customer service inquiries. In charge for employee life-cycle transaction processing, employee data security and accuracy, and employee file and HR records maintenance.Participate in the ongoing maintenance of workforce administration operations.Provide assistance to location HR and UC Office of the President staff with respect to transactional inquires and issues involving the workforce administration tool.Respond to routine questions about the PeopleSoft HR module and related procedures.Provide standard employee data entry transactions such as I-9s, new hire processing, job data changes, terminations, unemployment tracking, etc.Monitor and approve all data changes made through the self-service portal.Process employee data changes and corrections as requested or as needed through data integrity audits.Refine and document data entry procedures.Review HR data and records for accuracy and completeness. Monitor record keeping and data entry procedures for accuracy.Maintain the centralization and maintenance of employee records as well as mandated documents as required by federal and state legislation.Maintain HR data record standards such as job status, job codes, time entry codes, job titles, pay grades, etc.Provide data for auditors, and local, state, or federal agencies. Respond to employee data verification requests.Research employee data integrity issues like improper job classification/coding; perform appropriate actions as needed.

Responsible for all invoicing, accounts payable, aging reports documentation, collection on past due accounts and processing of customer payments. Processing and forwarding all customer phone calls, emails and general customer and sales inquiries to designated parties. Accountable for processing all current sales renewals for customers, submitting quotes, assisting with customer retention and assisting Director of Sales & Marketing with all new and potential customers. Responsible for creation of marketing materials for customers, controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Providing historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments .Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends and providing reports and updates to upper management. Reporting and tracking all office personnel paid time off (i.e. vacation, sick, jury duty, FMLA, etc.) and responsible for assisting with all new hire paperwork and training.

Oversee and manage all customer service functions; serve as a point person for sales representatives and customers.

Oversee and manage all customer service functions; serve as a point person for sales representatives and customers.Supervise SR. Customer Service Coordinator and Customer Service Coordinator. Oversee and manage plant trials, host and organize customer visits, manage and control New Item Set Ups (new product creation), prepare and create weekly report documenting proposed sales vs. shipping, prepare customer service monthly score cards for reporting to Executive Leadership Team, maintain customer service master records, make price changes, updates, and/or addresses. Attend daily and weekly meetings for production and updates, review, create and bill miscellaneous charge statements to customer. Participate in weekly open orders report, input all open orders for the current and future sales dollars, which is reported to executive leadership team and owners. Monitor, review and audit employees’ daily, weekly and monthly workloads to ensure efficiency and ensure Nellson’s service standards are upheld. Present and introduce new policies and procedures to staff and support groups to ensure timely results and production. Review and approve weekly time cards, vacation and/or sick time. Responsible for performing all HR related updates to staff. Working with Human Resources in handling all associate issues including but not limited to hiring, feedback, disciplinary actions and termination.

Responsible for the daily operation of the customer service department and building maintenance/repairs for wine, beer and spirits distributor.Maintain and control facility contracts and vendor negotiations. Approve daily, weekly and monthly vendor invoices. Meeting, calling and setting up appointments with vendors to perform repair of the facility. Maintain and control daily, weekly and monthly spending. Report all spending to Chief Operations Office. Monitor staff, mentor and motivate staff by providing daily, weekly, monthly and yearly feedback on performance. Conduct weekly and monthly staff meetings to discuss monthly goals and incentives. Conducting on the spot and monthly training sessions for updates, new policies, processes and procedures. Responsible for delegating workload, monitoring call quality and call volume on a daily basis. Attending and presenting monthly General Sales Meetings with sales representatives to discuss customer service related issues and to maintain open forum for both departments. Deliver all verbal, written warnings and/or termination of the customer service department, approving weekly time cards, vacation and sick time, annual performance review and salary increases. Responsible for presenting and introducing new HR required trainings, policies and performing New Hire screening and behavioral interviewing for potential new hire candidates.

Responsible for the daily operation of a DME or Durable Medical Equipment company. Maintaining and controlling facility contracts and vendor negotiation. Controlling office budget, gross profit, monthly sales budget and annual sales budget. Responsible for meeting operating earnings for the sales office. Updating and maintaining the staff up-to-date standards of medi-cal, medi-care and HMO medical disposable guidelines. Monitor staff and motivate staff by providing positive reinforcement and feedback on daily activities and daily orders. Responsible for creating, developing and delivering monthly and bi-yearly reports to senior staff on office activities and sales forecast in comparison to prior results. Accountable of maintaining and working on all unbilled orders by obtaining all necessary documentation. Delivering all verbal and written warnings and/or termination of local sales office staff, approving vacation, time off, writing and completing annual performance reviews and approving salary increase. Coordinated and delivered bilingual presentations on home health standards for durable medical equipment to home health agencies, nurses, clinicians, service members and their family members. Developed educational programs tailored to office personnel and target audiences. Provided in home consultations of durable medical devices. Participated in outreach activities and outreach programs to promote the use of durable medical equipment. Presented materials and educational information to large groups of professionals, small businesses and family members of patients. Responsible for presenting and introducing new HR required trainings, policies on an as needed basis, performing documentation for all employees and performing New Hire screening and behavioral interviewing for potential new hire candidates.

Perform traditional call center supervision responsibilities such as monitor call activity and call statistics, ensure resources are available to handle calls, and schedule staffing .Interview, hire and train new representatives. Provide customer service training to all staff members on daily, weekly and monthly meetings. Answer and assist with Supervisor level calls. Work closely with other team leaders and management to ensure that our customers were treated with the highest level of professionalism and quality of service and to ensure and promote the achievement of organizational and center goals by effectively demonstrating leadership skills. Provide general assistance with all Human Resources related issues. Responsible for monitoring, reviewing and scoring representative calls in order to ensure the individual was meeting company customer service goals and quality standards. Performing and delivering annual performance reviews for staff. Approving payroll and performing audits to ensure the accuracy of the hours inputted into the system by the employees. Assisted HR on interviewing, screening and behavioral interviewing, and performing HR required presentations to employees on an as needed basis and requirement.