Examine insurance documents and enter insurance policy information into an automated system for use by client financial institutions.

Assist employees with MS Excel, MS Word, and general PC related problems and questions.Develop and maintain databases for Q/A and Engineering data.Maintain ISO 9001 quality documentation in MS Access, MS Excel, and MS Word.Develop VBA routines in MS Access and MS Excel to automate tasks.Troubleshoot, maintain and install various software and hardware on company computers.Coordinate Engineering department's converting aperture card and hard-copy blueprints to digital images.Develop an Intranet to provide various types of employee information and tools.Create Powerpoint presentations for Sales department and others as needed.Create daily/monthly sales reports, converting data from Syteline to Excel.Manage ISO compliant controlled forms, including conversion of existing paper forms to digital.Member of the First Responder (state certified) and Safety Teams.Coordinate (and participate in) the company's golf and bowling leagues.

Supported customer service Technical Engineers and Account Administrators in various ways. Logged calls and faxes in ESP, a customer support database. Entered customer quotes in Oracle using their spec sheets to build appropriate part numbers. Entered, booked, and administered customer orders in Oracle. Handled literature orders for field sales offices. Maintained the Customer Central Product Guidelines and South Central Region Websites on the Intranet. Developed and maintained various Excel Spreadsheets for use in the department. Highlights:Named ESP "Champion" for my region (the go-to person for other people who had ESP questions.)Consistently had the highest number of quotes entered in all of Customer Central. Instrumental in carrying my team to the highest Service Level in Customer Central.

Worked live on-line to provide solutions for members with technical AOL problemsProvided answers to general AOL questions, Internet questions, and general Windows and Macintosh questions. Received training for general Internet use and basic Website design. Beta-tested several versions of the AOL for Windows