Martha Murphy Email & Phone Number

Riverside, Rhode Island, United States

Remote

Providence, Rhode Island Area

I skillfully led the Product Management Group with regard to product governance relating to desktop hardware and software as well as collaboration and mobility products. I deftly improved the processing time for incoming requests by removing the duplication of request entry into a separate database. I regularly collaborated with team members on sharing a database and creating a script to move the data from SharePoint to SQL. I installed the Power Query to run reports from the new database. I actively consulted with subject matter experts and engineering regarding products within their portfolio to ensure the product requested was in the strategic direction for the firm and ensured the system of record was kept up to date. I met with the end-user to review technical requirements and use cases. I expertly ensured Corporate Compliance was engaged in product review and proper due diligence. I coordinated meetings regarding request review and portfolio updates. Ensure vendor contracts were in place. I also created (in collaboration with peers) end-to-end users guide relating the procurement of desktop hardware and software. The documentation was posted on the support site for easy access, alleviating confusion as to what happens and how when obtaining new technology. I was engaged with the Enterprise Architecture Team to ensure requests were processed on time. I smartly maintained an average 2.5-day SLA on request processing with little or no escalations to senior management.

Providence, Rhode Island Area

I actively consulted with numerous lines of business to meet their technology needs. I acted as a liaison between the business unit and the technology department. I skillfully managed the process from procurement to installation and gathered requirements and user stories in a large enterprise environment. I ensured that the purchase of equipment stayed within the project budget and led the total quality management (TQM) team to streamline the desktop procurement process. I significantly reduced the order to install the timeframe from 3 weeks to 5 days, greatly increasing customer satisfaction. I deftly managed the technology procurement team, which purchased desktop hardware and software for the Bank's 181,000+ employees. I coordinated the procurement of all server hardware and ensured project billing was allocated properly and timely.