Martha Mann Email & Phone Number

Oak Park, Il, Us

United States

Chicago, Il

Senior Director of Performance Improvement & Evaluation | 12/2016 – Present Promoted from Director of Agency Performance Improvement, Program Compliance, & Data Analysis to establish and run agency-wide initiatives that would enhance performance improvement processes and catalyze core values into impactful leadership while providing greater oversight of research and evaluation initiatives.➤ Optimized program operations by infusing current knowledge and awareness of trends and practices in performance and quality improvement, client experience, data analysis and visualization, and research and evaluation.➤ Devised, developed, and implemented an innovative, multi-year data warehouse system project from the ground up to strategically aggregate all agency data into one system that enhanced analysis and leadership decision making across the agency initiatives. ➤ Elicited and advanced organization effectiveness by resourcefully coaching and mentoring staff in all facets of performance improvement processes, innovation projects, and strategic initiatives while championing departmental policies and procedures through a lens of quality improvement and risk management.➤ Collaboratively worked with all levels of program operations and administrative support in providing compassionate, knowledgeable, and professional services that strengthen and nurture client experience.➤ Built and nurtured internal and external stakeholders’ relationships by activating data-driven problem resolution with agile and human-centered design principles and methods.➤ Facilitated quarterly agency-wide PQI reporting and integrated service area information into a quarterly and annual comprehensive report useful for the executive summary for the Board, executive leadership, and other stakeholders.

Chicago, Il

Oversaw designated service area management staff of Family-Based Services, and Youth and Family Therapeutic Services, Child Development Services, Family Strengthening. Prepared and monitored annual department budgets. Developed and implemented comprehensive programmatic policies and procedures.➤ Headed COA compliance for the service area and served as point person for continuous quality improvement. ➤ Successfully injected additional funding for current and new initiatives through grant writing, as well as reporting program outcomes to the funding sources. Drove unprecedented success in diversity, inclusion, and equity initiatives by instilling a mindset that understands and values others within challenging practices and policies.

Chicago, Il

➤ Led and optimized program operations for 6 Early Childhood sites while effectively planning and coordinating direction of services. Ensured program compliance with performance standards and budgetary obligations to the agency and government funding sources.

Chicago, Il

Supervised the licensure and monitoring of 450+ foster homes. Ensured that six foster home licensing staff completed home assessments, biannual monitoring home visits, and documentation to ensure compliance with state licensing standards. ➤ Worked collaboratively with case management staff to match children needing foster home placements with available foster home resources. Advocated with clinical service providers to ensure stabilization of foster placements.➤ Provided crisis management and training to foster parents to assist in meeting the needs of the children in their home.

Chicago, Il

Provided professional social work and clinical supervision, direction, education and training for 6 clinical staff.➤ Developed and facilitated family-oriented activities for adoptive family support groups and an annual family weekend retreat. Reviewed and approved family assessments. ➤ Ensured program compliance with statistics, research, and budgetary obligations to the agency, IDCFS, and affiliates. Participated in department-wide committees to ensure quality clinical service delivery.

Chicago, Il

Directed the case management of 300-350 children annually who were entering the foster care system due to abuse or neglect. ➤ Provided professional social work and child welfare directives, supervision, education and training for five to seven staff. Provided direct casework intervention in complex or volatile case situations. ➤ Reviewed and approved all client contracts, court reports, social assessments, and progress reports. ➤ Conducted department wide training for new employees. Provided leadership on numerous program committees.

Chicago, Il

➤ Managed a caseload of approximately 5 to 9 highly clinical and complex foster care cases. Developed and implemented written service plans, gathering social, emotional, psychological, cultural, financial, and environmental information for each family. Testified in Juvenile Court proceedings and participated in case reviews with IDCFS.

Chicago, Il

➤ Provided task-centered case management services to 10-12 families involved with IDCFS.

➤ Respite Worker – DuPage County Health Department, Glen Ellyn, IL | 11/1995 – 03/1997➤ Milieu Counselor – Midtown Community Mental Health Center, Residential Services, Indianapolis, IN | 05/1993 – 06/1995➤ Child Care Specialist – Lutherwood, Indianapolis, IN | 10/1991 – 04/1993

Master Of Social Work - Msw, Social Work

Bachelor Of Arts - Ba, Psychology