Martha Nicklin Email & Phone Number

Cardiff, United Kingdom

• Key skills and competencies
• Analytical skills – I assess risk in line with policy, risk appetite, and regulatory requirements. My Quality Assurance results confirm that my attention to detail is excellent and I ensure my expertise grows by.
• Customer Focused – I consider the full picture and balance good lending decisions with low customer effort and the right customer outcome.
• Strong team player – I am a positive and empathic person. I thoroughly enjoy collaborating, build relationships easily and set a good example to others.
• Excellent communicator – I am professional when corresponding with both internal and external customers. I play an active part in team meetings and work discussions, providing feedback and suggestions. Key.
• Processing mortgage applications (Lending into Retirement and Holiday Let), analysing verification documents, searches/reports within the relevant Service Level Agreements.

Newport, United Kingdom

• I was employed to underwrite and approve mortgage applications, however as one of five underwriters brought in from the start of the operation, I was also involved in user acceptance testing and writing procedures.Key.
• Processing Buy To Let mortgage applications and assessing the relevant searches and verification.
• Collaborating with various departments.
• Corresponding with internal and external customers.

Cardiff, United Kingdom

• Key responsibilities
• Reviewing a wide range of mortgage applications including mainstream, specialist (Sub-Prime, mortgage plus) and Buy to Let lending.

Cardiff, United Kingdom

• Key responsibilities
• Dealing with customer queries and complaints, both internal and external. Promoted to a specialist department set up to deal with ‘premier’ customers.

Cultural & Historical Studies, 2:2

A'Levels - English Literature, Media Studies, Sociology

Gcses - Design & Technology, English Language, English Literature, Maths, Religious Education, Scien