Martha Samper Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia

CloudBees is the hub of enterprise Jenkins and DevOps, providing companies with smarter solutions for accelerating software development and delivery. We’ve taken Jenkins – the most trusted DevOps platform – and added enterprise-grade security, scalability, manageability, and support, so companies have the fastest path from great ideas to impactful software. Our goal is to help companies optimize their software development processes supporting the Continuous Delivery and Continuous Integration of code in order to improve productivity, time to market, quality and innovation. Account Management Responsibilities:• Maintain and develop strong relationships with enterprise customers through regular client contact, ensuring customer satisfaction and high renewal/low termination rates.• Identify key contacts, decision makers, and executives and maintain regular, consistent communication and on-site visits in a proactive capacity.• Understand clients key goals, objectives and manage expectations.• Ensure that accounts are utilizing all the appropriate features offered by CloudBees Jenkins Platform.• Ensure high levels of client retention and minimum churn by actively monitoring potential risk.• Effectively work alongside other departments to ensure all work is carried out in a timely and accurate manner.• Keep up to date with market changes and product developments and communicating this to clients with the impact to their business and suggested recommendations.• Share knowledge, tools, and techniques within the team and be a resource for internal customers

Richmond, Va

As a Customer Care Manager I was responsible and accountable for leading 7 Client Relations Managers (CRM’s) within the Customer Care organization while promoting a customer-driven culture. Responsibilities include, but are not limited to, training, monitoring, and coaching of all CRM’s to drive high employee and customer satisfaction.Snagajob, America’s number one spot for hourly work, is the only company solely committed to providing recruitment and hiring solutions to the hourly industry. With over 60 million registered job seekers and a leading hourly-focused talent management system, Snagajob has been serving hourly workers and those who employ them since 2000. With offices in Richmond, VA, and the Washington, D.C., metro, Snagajob has been named to Fortune Magazine’s Great Place to Work® list for each of the past seven years. To find out more, visit snagajob.com or snagajob.com/employer-solutions.

Richmond, Virginia Area

As an Account Manager I was responsible for leading and managing the growth and renewal of existing customers. Responsibilities include, but were not limited to; identifying and maximizing upsell opportunities, ensuring the highest level of customer satisfaction, and the retention of current clients. Snagajob, America’s number one spot for hourly work, is the only company solely committed to providing recruitment and hiring solutions to the hourly industry. With over 60 million registered job seekers and a leading hourly-focused talent management system, Snagajob has been serving hourly workers and those who employ them since 2000. With offices in Richmond, VA, and the Washington, D.C., metro, Snagajob has been named to Fortune Magazine’s Great Place to Work® list for each of the past seven years. To find out more, visit snagajob.com or snagajob.com/employer-solutions.

Orlando, Florida Area

Chosen to participate at the highly selective Walt Disney World College Program. The program exposed interns to all aspects of the Walt Disney business model.

B.A., Public Relations, Spanish

Activities and Societies: PRSSA

Certificate, Spanish Proficiency

Completed a 6 month Spanish proficiency course