Facilitated new employee orientation for staff new to the UVM Medical Group.Developed and delivered customer service and communication training curriculum for new and existing employees, in support of the Patient Centered Medical Home primary care delivery model. Trained end-users, including support staff, nursing staff, physicians and providers in EMR (EHR) and other applications, including Epic and Dragon Voice Recognition software.Produced instructional eLearning modules for topics such as regulatory readiness, PCMH 101 and EMR functionality, including script development, creation of visual elements in Inkscape and PowerPoint, and video production in Adobe Captivate and PowerPoint.

Screened and advocated for exceptional employment candidates, facilitated filling temporary staffing needs, streamlined recruitment processes for high-volume job openings, interfaced with community agencies in support of developing a diverse work force

Managed internal flow of marketing and advertising campaign work, in support of four clients. Acted as liaison with agency team to generate creative solutions to client needs.