Martha Ochoa Email & Phone Number

Auckland, Nueva Zelanda

Key Responsibilities:* Assist brokers in processing insurance applications, renewals and endorsements accurately and efficiently.* Respond promptly to broker inquires, providing comprehensive support and resolving issues or concerns.* Maintain accurate records and documentation related to policies, claims and clients interactions.* Collaborate with underwriters, claims specialists, and other internal stakeholders to facilitate smooth operations.* Stay updated on industry trends, regulations and product knowledge to provide informed assistance to brokers.* General administration.* Assisting with any client queries.

Auckland, New Zealand

Key responsibilities:• Managing stock levels and purchasing• Meeting sales targets and motivating staff to do so• Managing all store administration• Ensuring customer satisfaction and dealing with customer queries• Liaising with suppliers regarding any delays or issues.Key achievements:• 20% reduction in the cost of the production.• Making customer service a priority, which resulted in a large number of frequent customers.• Developing leadership skills; this being my first managing position I learned to work with different personalities.

Auckland, Nueva Zelanda

Key responsibilities:• Preparation of all necessary items to operate the store• Ensuring customer satisfaction and dealing with customer queries• Doing annual and weekly reports • Monthly stocktake reports• Store opening and closing reports.

Monterrey, Nuevo León, México

Key responsibilities:• Travel assistance to high-value companies, servicing their flights, hotels, car rentals or whatever companies would require.• Manage a high volume of bookings.• Administrative management of each one of the trips. Constant review of customer reservation in order to validate any changes in flights or cancellations, timely billing of services to avoid charges that affect customers.Key achievements:• Reducing travel costs for the company looking for the best rate in flight, hotels, and car rent.• 98% customer retention through excellent communication between client and company.

San Pedro Garza García, Nuevo León, México

Key responsibilities:• Servicing corporate companies ensuring a fluid and successful operation in their travels. • Reserving and quoting flights, rental cars, hotels and event venues. • Company management through information input into SAP• Establishing agreements with hotels • Determining clients’ needs and suggesting suitable travel packages.

Monterrey, Nuevo León, México

Key responsibilities:• Servicing travel agencies and delivering high-quality service. • Travel agency management through monthly reporting.• Agreements with hotels and direct contact with sales executives.• Training services for new employees of travel agencies.

Chihuahua, Chihuahua, México

Key responsibilities:• Handling all national and international corporate travel from company Grupo Bafar.• Reserving and quoting flights, car rentals and accommodation.• Monthly reports to ensure optimum performance.• Hotel agreements to reduce costs and better manage corporate travel.Key achievements:• Reduction of 35% in corporate travel costs, obtaining this reduction through rate agreements made with airline, hotel, and car rental companies• Specialised service in all of the corporate trips, obtaining high customer satisfaction.• Working quickly and efficiently on administrative reports.