Martha Granados Email & Phone Number

All of my professional and personal pursuits have one thing in common, being in service of others. Born from immigrant parents, I am a first gen American who believes in hard work and loyalty when seeing my goals through to completion. These attributes have opened many doors and furthered my knowledge in everything from customer service to business ownership.BUSINESS: As a professional, I strongly believe in integrating passion and top-notch customer service into every aspect of business. All roles within my current business have involved spearheading growth of the brand and developing a values-based culture. Instrumental in scaling one, 2 chair shop into six, 3-4 chair shops across the state. CUSTOMER SERVICE: Active listener that can grasp customer needs quickly and convert company's services into desirable client solutions. Always seeking the most positive experience and relationship building via clear and concise communication and proactive problem solving. Proven track record of positive Google reviews and customer acquisition. Established a strong and sustainable book of business by delivering excellent service. WORK ETHIC: Strong work ethic with high attention to detail is my hallmark. Leading team player that is goal-oriented, with the knowledge that collaboration is the best way for everyone to excel. As an employee, manager, then business owner of a growing company, I developed the ability to multi-task and adapt to an ever-changing environment and responsibilities. EMPLOYEE RELATIONS: High employee retention through compassion and empathy. I aim to encourage personal and professional growth through training and positive leadership. Scaled teams from 3 to 18 to fit our needs across various shops and positions. Recruiting and headhunting within our cities to find top fits for the company. Key player in developing and optimizing hiring processes, training manual, employee handbook, product information sheet, customer interaction scripts.-Bilingual, highly organized, dependable with an eagerness to learn-Onboarding and full employee lifecycles -Developing brand ethos and social media branding by collaborating with experts (Marketing/SEO/etc.) and staff-Google Workspace, Microsoft Suite, Zoom, Slack, Square, Squire, project management, employee relations