• Coordinate promotion of in-store events across email and social media platforms including MailChimp, Facebook, Twitter and Instagram; generate customer engagement.• Research marketing techniques and operation procedures used by competing bookstores to be aware of trends.• Create window displays that draw pedestrians into the store.• Currently engaged in systematic reorganization of store product; creative and intelligent use of space has already resulted in increased sales.• Establishing common-sense marketing practices to facilitate community awareness of bookstore happenings.• Provide outstanding customer service through up-to-date knowledge of books, authors and reviews; make appropriate suggestions to ensure customer satisfaction and loyalty.

• Captured student interest with diverse music selection and lesson plans; mixed old and new material to reinforce understanding while developing new skills.• Developed different ways to explain the same concept, maximizing understanding among different learners.• Maintained student engagement through effective classroom management.

--- Leading East Coast physical therapy practice tailored to the specific needs of musicians and dancers • Greeted patients, collected copays and verified health insurance; provided a safe and quiet office atmosphere; maintained the confidentiality of patients.• Managed calendar of events, including regular engagements at the Boston Symphony Orchestra, Boston-area conservatories and music schools.• Maintained a regular presence on Facebook geared towards providing extra value to followers.• Spearheaded new website with updated format that prioritizes ease of use and information.• Troubleshot technological glitches, problems with insurance and any other issues as they arose.

--- Conductor-less string ensemble “promoting artistic collaboration as a catalyst for improving human life” through monthly concerts & events.• Contact person, responsible for sending out weekly communication to keep ensemble members up-to-date on schedule & future planning.• Involved in development of mission & its execution; helped promote organization ideals through content (concerts & events) and advertising. • Developed partnerships with similar-minded community partners; reached wider audiences through these connections.

--- An offshoot of a popular Boston concert series, Convergence Ensemble was established in 2015 as a service-minded group of musicians committed to bringing the best Boston musicians to new audiences• In concert with the artistic director and advisors, collaborated to establish mission and develop a multi-step plan for introducing the new ensemble to the Boston community.• Compiled donor information from the last five years into Excel database; manipulated data to gain knowledge about donor history and devised a set of rules to determine which donors would receive direct mail; updated donor information to reflect changes in address, new contributions.• Performed comparative pricing to find lowest cost printer; set up business email and assessed Web Content Management Systems on numerous points to chose the best value.• Designed and launched website as a platform for information about the ensemble and its members, events, ticket sales & donations.• Co-wrote, edited, formatted and finalized five-part direct mail platform; condensed direct mail platform into single email sent through email marketing software to 1,100 previous supporters. • Planned and expedited the stuffing of over 500 envelopes.• Line of communication between graphic designer, fiscal sponsor, musical collaborators and advisory board.• Sold out premiere concert & fundraising event; generated thousands of dollars in donations.

--- A six-week summer music school with a student body of 90 high school-aged musicians and a 30-person faculty and staff.• Member of the six-person team responsible for planning roster of events and activities to engage students during afternoon periods; maximized $4,800 budget. Coordinated events on and off-site, taking into consideration needs of faculty and students.• Organized supplies and devised an inventory system, assumed responsibility for ordering and budgeting in addition to planning a full curriculum of art activities.• Innovated the yearly Regatta preparation, saving student and faculty time at low financial cost: hired a local screen-printing company to produce 14 different student-designed t-shirts.• Served as a liaison between faculty, students, and parents, preventing and resolving conflicts.

• Developed expertise on wide selection of designer coffee, tea and food products featured at this award-winning Boston coffeehouse; used extensive product knowledge to advise customers on selections.• Worked in tandem with fellow team members to fulfill orders with urgency while maintaining the sleek and clean coffeehouse atmosphere.• Selected by management based on record for speed and cleanliness to devise system of procedures for opening. Also contributed to better sanitation practices and workspace restructuring for improved workflow. • Gained fluency in POS and square payment technologies.

• Public-facing position focused on creating a positive concert-going experience for patrons.• Maintained the concert space, answered patron questions, helped maintain quiet in the hall, assisted with set changes & supported visiting artists.

--- Online sales outlet for a vast variety of common to highly unusual specimens used by shell artists.• Organized and categorized stock, portioned out shells to be sold at various price points, photographed product and edited to professional standards, uploaded and wrote informative descriptions. • Managed online store through EBay, ensuring that all inventory was available for purchase.

• Developed knowledge of 19th century seafaring culture, dress and lifestyle through research of primary & secondary source materials. Culled research to inform history for fictionalized character.• Interacted with public as researched character, providing museum-goers a window into the technological, moral and cultural standards of the day.