Martha C. Email & Phone Number

Framingham, Massachusetts, Us

Defining and executing the strategic planning and management of the Business Applications, Data Engineering, and Analytics with in the organization.● Providing technical leadership in system integrations, data engineering, and other business applications.● Scoping and directing data, analytic, and business application initiatives across the organization.● Building and mentoring high-performing data, analytics, and business application teams with a focus on collaboration and continuous improvement.● Identifying opportunities for process improvement and lead initiatives to optimize business processes.● Partnering with business leads, including the leadership team, to solve critical business problems and drive actionable insights.● Enhancing the quote-to-cash data integration process, ensuring data is consistent, streamlined, and accurate.● Leading the transition from on-premise analytics software and tools to cloud.

Framingham, Massachusetts, Us

Overseeing the strategic planning and management of the organization's data engineering, analytics, business intelligence, and data governance areas.● Collaborating with stakeholders and executive leadership to align strategies and build analytics to support initiatives.● Developing and coordinating a roadmap for the Data & Analytics organization.● Working with business units to build multi-modal reporting solutions that meet non-homogenous needs, all while ensuring proper data governance and standardization.● Developing and overseeing the data warehousing and business intelligence environments● Managing and building data pipelines from different internal and external SaaS data sources● Creating data integrations to synchronize business attributes between business systems● Hiring and developing business analysts and data engineers ● Creating business-specific SQL course for data engineers

Framingham, Massachusetts, Us

Foundational member of the Business Intelligence team charged with stewarding the design and implementation of the companies next-generation enterprise MS SQL data warehouse architecture, ETL routines, Qlik Sense with VizLib predictive forecasting, and Komment for internal and customer BI solutions.● Migrated siloed reporting from the legacy BI system to a warehouse design and enterprise BI ecosystem. ● Creating a customer health reporting system that allowed end users to input health comments that were adopted by global Customer Operations teams.● Translated SQL queries from PostgreSQL, MySQL, and TiDB SQL into MS SQL● Transformed bi-monthly finance reporting from Excel to automated business intelligence reporting.● Created and managed client-facing reporting and finance reporting for top revenue generating clients.

Framingham, Massachusetts, Us

Creating and curating written, photographic, and overall design content.

Eugene, Oregon, Us

Performing final reviews of new job leads and creating new job abstracts for inclusion in the job database. Software Utilized: Slack, Google Drive, Google Chrome

Used T-SQL and Oracle PL/SQL to create ETL routines for conversions of client data into proprietary for CAMA (computer assisted mass appraisal) software data structures. Streamlined the conversion and mapping processes by automating repetitive data migration of business logic data from legacy systems and analyzing past projects and documenting and implementing the processes that contributed positively to the successful completion of each.● Wrote and optimized advanced SQL queries including CTEs, dynamic SQL, aggregates, complex joins, functions, and procedures to transform data and create reports.● Completed source to target dataset mapping, software and data gap analysis, custom report generation, data verification, and implementation testing.● Generated T-SQL and Oracle PL/SQL code to address data inconsistency issues in production data.● Improved conversion project times by 25% by documenting and implementing a programming guide and procedure manual.● Facilitated agile process by removing blockers and ensuring continuous improvement.Worked with the director of operations to improve processes amongst the software support and services teams. Other Projects (role: Software Solutions Improvement Manager) ● Designed and coded ETL routines in T-SQL via Pentaho; combining call and ticket data to establish and create multiple PowerBI visualizations to provide insight and drive performance within departments on a daily, weekly, monthly, and quarterly basis.● Strengthened first call resolution times by spearheading the creation of a customer self-service portal in JIRA and knowledge base in Confluence.● Created a transitional phase process for clients leaving implementation and entering support maintenance for easier client adoption.

Authored 5 collections of proprietary software, regression tested application functionality and advocated for enhanced user experience.● Managed, delegated, and prioritized software documentation with up to 30 cross-functional mostly remote writers and 3 editors. ● Standardized the style and use of single source authoring tools.● Conceptualized and authored and enhanced collaborative Customer Support manual.● Created and documented internal procedures for the enterprise software upgrades and implementations.● Aided sales and marketing teams with the completion of Request for Proposals (RFP) and responses by creating summaries of and advising on software features and services.● Fulfilled dual roles as both Product Documentation Lead and Software Support Manager/Sr. Data Engineer Team Lead

Managed a department comprised of different hats with a staff of eight direct reports and ensures that customers are satisfied and that their needs are fulfilled. Was the account manager for 4 largest clients; Boston, MA, New York City, Washington DC, and Henrico County VA assessing/tax/finance departments.Customer Support Manager● Assigned client troubleshooting issues to the appropriate representative.● Designed and implemented improved operational and procedural policies document for customer support representatives. ● Escalated issues accurately to other departments, after verifying all approaches to a solution had been exhausted.● Responsible for dissemination of information about changes in procedures, work-arounds, diagnostics, or problems.● Managed the rollout of product version 6.5 to clients.● Managed the training schedule for on-site and in-house training.Software QA Manager● Managed the software quality assurance testing by the customer support representatives for version 6.5 and version 7.● Researched, reported, and corrected any quality assurance issues.● Recommended changes to products or services to fulfill customer needs. ● Established and maintained relationships with marketing and software development.Project Manager● Took over the implementation project of version 6.5 for one of Vision’s largest municipalities.● Assisted with the implementation project of version 6.5 for 2 large municipalities.

Supported clients via email and telephone with software and database related issues for CAMA (Computer Assisted Mass Appraisal) Software on an Oracle Database back-end. Conducted client training sessions. Performed quality assurance (QA) testing. Created and revised Enterprise software for two versions of CAMA software.

Taught a range of classes from the primary teacher lessons plans.

Worcester, Massachusetts, Us

Assisted faculty, staff, and students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. Taught faculty, staff, and students how to utilize programs to effectively create word processing documents, PowerPoint presentations using video and photos. Also, taught how to actively protect their computers from spam, spyware, and viruses. Proctored the computing lab during scheduled hours. Troubleshooted and repaired hardware, software, and network problems on Windows, Apple, and Linux Platforms for faculty, staff, and students. Disseminated information about changes in procedures, work-arounds, diagnostics, or problems. Logged, updated and solved outstanding Help Desk tickets as well as scheduling appointments for other Technicians as needed.

Worcester, Massachusetts, Us

Checked Ethernet ports in residence rooms, troubleshot problems, and fixed and rewired problem ports. Updated the networking database. Configured, replaced, and rewired switches and wireless access points. Wired three on campus computer labs for networking. Took measurements of buildings, cropping, editing, and updated floor plan dimensions with Adobe Photoshop for future wireless surveys. Performed wireless surveys of residence halls.

Worcester, Massachusetts, Us

Programmed and debugged Linux programs with PHP, Shell, Bash, MySQL, and JavaScript. Created a web page for Simple Network Management Protocol using RRD graphing and Sar for monitoring campus servers. Configured and compiled programs for high-end mathematical computations. Implemented code changes for a web-based PHP/MySql network operations database with JavaScript to create a multi-sort function.

Worcester, Massachusetts, Us

Checked Ethernet ports in residence rooms, troubleshot problems, and fixed and rewired problem ports. Updated the networking database. Configured, replaced, and rewired switches and wireless access points. Wired three on campus computer labs for networking. Took measurements of buildings, cropping, editing, and updated floor plan dimensions with Adobe Photoshop for future wireless surveys. Performed wireless surveys of residence halls.

Worcester, Massachusetts, Us

Inventoried Clark University assets. Checked and Updated Security on each computer system. Logged and removed out-of-date computers.

Ba, English, Women And Gender Studies

Classes, Secondary Education

Classes

Classes

Classes

High School Diploma

Certificate Program, Women In Leadership Certificate Program