Martha D. Kramer Email & Phone Number

Armonk, New York, US

• Manage certification programs, including pre-work, interim assessments, promotion, registration, and communications
• Produce e-learning and videos in support of certification
• Administer certification testing, including finding and managing testing and proctoring technologies
• Manage educational content on internal and external websites

New York, NY, US

• Trained six classes of incoming tutors per year and mentored through first six months
• Managed lesson plans, tutoring, and reporting for up to 100 students a year taking five different tests
• Regularly rated 100% in customer service by families; on average, students gained 100 points or more per section.
• Recognized annually for outstanding customer service. (Significantly reduced workload when worked full-time.)

Stamford, CT, US

• Manage content & communications for online community for managers
• Write manager guides to performance management system
• Analyze data on learner needs to determine new content
• Upgrade instructional design to enhance learner engagement and retention

London, GB

• Develop training and communications strategies to increase work efficiency across Diageo
• Deliver five courses twice a week on key technological tools, including Microsoft Office products, to global audiences
• Write elearning, help cards, wikis, blogs on productivity reaching all 36,000 employees
• Administer all IS courses on the Learning Management system and promote as necessary

• Designed learning strategy to train 150 radiologists on three patient information and report delivery systems, maintaining performance while reducing learning time from days to hours
• Implemented and administer eLearning and Learning Management System, increasing effectiveness through enhanced communications and reporting, while saving $5,000 annually in software costs
• Coach radiologists to reduce dictation errors, often by 50%, and enhance productivity
• Developed and delivered customer service training for Operations center

Montclair, NJ, US

• Blue Planet Training (Newark, NJ) 2011 – PresentConsultant
• Help facilitate Public Speaking course for two corporate programs per quarter
• Write participant materials and facilitator guides for Public Speaking course
• Coach corporate Public Speaking students to enhance confidence and effectiveness

Purchase, NY, US

• Designed, implemented and enhanced knowledge-management and collaboration tool used by over half the employee base to increase sales force effectiveness
• Designed and delivered web-based courses, blogs, and wikis to support the sales force
• Wrote internal communications, customer surveys, and sales discussion guide for new thought leadership series presented to top ten customers
• Developed online training courses in Articulate and Captivate software for two sales applications

Sandy Springs, GA, US

Managed office staff, customer service for congregants, and relationship with on-site nursery school.

• Delivered leadership and communications training (in person and over the web) to over 400 GE Commercial Finance employees and strategic customers annually with ratings exceeding four (five the highest)
• Designed and developed three new workshops on career management, managing virtual teams, and change management, addressing issues raised in annual employee survey
• Designed, developed and facilitated three-day sales effectiveness course and e-learning reinforcements for 100 new sales executives which increased sales volume by 30% in first year
• Developed competency model and implemented 360o assessments for GE Sourcing leaders

Norwalk, CT, US

• Directed the GE Small Business College, which provided three days of management instruction to small business leaders; expanded to South African and Dutch small businesses and credited with improving business practices.
• Updated global corporate-level onboarding materials annually and designed and implemented Center for Learning orientation credited with accelerating productivity
• Managed communications courses globally, including needs assessment, curriculum design, and vendor management for GE Capital corporate training center, exceeding objectives
• Redesigned intercultural skills training for GE Capital that doubled demand for workshops and helped develop online tool for all of General Electric

US

• Managed $8 million annually in educational-support programs for GTE Foundation, including design and implementation of workshops to build capacity of grant recipients
• Expanded signature science and mathematics grant program to more than 15 states and redesigned seminar to bring 135 teachers annually to programs in Boston and Washington, DC
• Designed, developed and facilitated four-week internship program with United Negro College Fund, which increased the number of students becoming scientists and engineers

Ma, Public Policy Analysis

Ab, Public Affairs