Martha Huerta Email and Phone Number

Resolve all of the problems with invoices in the most efficient way. We are the link between all departments involved in the Order to Invoice process. Analyze, research and correct disputed invoices/accounts in order to solve Order Management related issues that may interfere in the collection process.

First point of contact for key customers on daily operations, resolving operationalissues that may arise regarding rebate processes, programs and reimbursements,contributing to optimize current processes, often collaborating with other HPEteams for improvement. Frequent reports are generated in order to documentrelevant customer claims, disputes, statements and invoices for importantdecisions.Committee Of Employee Engagement:Two years of active participation in… Show more First point of contact for key customers on daily operations, resolving operationalissues that may arise regarding rebate processes, programs and reimbursements,contributing to optimize current processes, often collaborating with other HPEteams for improvement. Frequent reports are generated in order to documentrelevant customer claims, disputes, statements and invoices for importantdecisions.Committee Of Employee Engagement:Two years of active participation in projects with recognition on the following: Philanthropy Voice of the workforce Engagement Recognition Show less

FED-Coordinate/Process accurately and in a timely manner US Air Force orders,and occasionally the US Government Departments and Agencies’ orders.Relevant awards: Ps Champs: Training program on Public Secto

Customer service: special requests, complaints, follow ups, reports, VIPs, safes control,staff training and development.10 direct team members reportingNight Audits: terminal closures, conciliation.

Customer service for different areas like Business center (billing, returns, guest service)Intercontinental Club (VIP customers, personalized attention) and Front desk.Priority Club rewards coordinator (now IHG rewards)- Intercontinental Ambassador,training courses provided for staff in Guadalajara and Puerto Vallarta, monthly reportsand follow-ups with customers.Making quotations, customer service, SITE maid, monitoring and closing contracts / Sellbanquet / internal… Show more Customer service for different areas like Business center (billing, returns, guest service)Intercontinental Club (VIP customers, personalized attention) and Front desk.Priority Club rewards coordinator (now IHG rewards)- Intercontinental Ambassador,training courses provided for staff in Guadalajara and Puerto Vallarta, monthly reportsand follow-ups with customers.Making quotations, customer service, SITE maid, monitoring and closing contracts / Sellbanquet / internal Tours, / Direct contact with the customer Show less