Martha Maina Email & Phone Number

Nairobi County, Kenya

Below are my roles and responsibilities:● Responding to customer complaints, enquiries and comments.● Sale of policies to customers● Providing the manager with oral and written reports on agent needs, problems, interests and competition.● Creating work schedules and reports.● Generating local purchase orders (LPO) from the electronic resource planning (ERP) system.● Conducting stock takes and checks in the warehouse.● Participating in the tendering procedures such as opening and evaluation of tenders.● Checking up on the supplier’s delivery date and whether they meet the duration given.● Calling suppliers to collect the award of tender letters or their request for quotations (RFQ).● Ensuring that suppliers keep to the contract agreed upon.● Working with fellow employees in group tasks such as tender openings as well as in the evaluation committees for tenders and requests for quotations● Handling incoming customer calls, emails, and messages promptly and professionally.● Resolving customer issues and complaints effectively, ensuring customer satisfaction.● Documenting and escalating unresolved issues to higher management as necessary.● Compiling detailed reports on field agent performance and challenges.● Analyzing competitive products and market trends.● Recommending strategies to address agent needs and improve performance.Key Achievements:● Successfully resolved 95% of customer complaints within 24 hours, significantly enhancing customer satisfaction.● Achieved a 20% increase in policy sales within the first six months by leveraging in-depth product knowledge and personalized customer interactions.● Developed a comprehensive reporting system that improved the accuracy and timeliness of managerial reports, leading to more informed decision-making.

Nairobi County, Kenya

Here I had the following roles and responsibilities:● Receiving packaging material and quality checking.● Issuing packaging materials to production departments.● Conducting stock takes in the packaging material warehouse.● Updating the filing system in the packaging warehouse.● Updating the stock reconciliation reports.● Updating the casual management system.● Accepting and inspecting incoming packaging materials for quantity and quality.● Documenting any discrepancies or damages and coordinating with suppliers for resolution.● Ensuring that received materials meet company standards and specifications.● Distributing packaging materials to various production departments based on their needs.● Maintaining accurate records of issued materials to ensure proper inventory control.● Coordinating with production managers to forecast material requirements and prevent shortages.● Organizing and leading regular inventory counts to verify stock levels.● Reconciling physical counts with system records to identify and address discrepancies.● Implementing corrective actions to maintain accurate inventory records.● Maintaining an organized and up-to-date filing system for all packaging material documents.● Ensuring that records are easily accessible for audits and inspections.● Digitizing physical documents for improved efficiency and reduced clutter.Key Achievements:● successfully reduced material defects by 15% through rigorous quality control measures.● Established a streamlined receiving process that improved material handling efficiency by 20%.● Built strong relationships with suppliers, leading to quicker resolution of quality issues.● Implemented a just-in-time inventory system, reducing excess stock by 10% and minimizing waste.● Improved material issuance accuracy by 25% through enhanced tracking and coordination.● Developed a forecasting model that reduced production downtime due to material shortages by 30%.