Martha Rush Email & Phone Number

Addison, Texas, United States

• Serve as revenue management subject matter expert for Hilton-wide forecast system enhancement workstreams, providing feedback and recommendations around best practices and hotel targeting criteria.
• Collate and review data for properties targeted by Hilton’s Pricing team for centralized support; identify exclusion criteria based on position, performance, and forecast system configuration opportunity, and.
• Conduct audits of forecast… Show more
• Conduct audits of forecast system configuration and best practices by identifying RMCC-wide improvement opportunities, sourcing and collating data, communicating findings and recommendations to hotel-facing team.
• Ensure compliance to both Hilton and Smith Travel Research rules and guidelines for proposed competitive set changes to official hotel performance reporting and identify alternative solutions as needed.
• Develop team members’ abilities to increase revenue using forecast system, including data health monitoring, configuration management, and communication to external stakeholders.

Addison, Texas, United States

• Develop daily, weekly, and monthly sales and inventory strategies to drive key performance metrics, improving portfolio of hotels revPAR share by 2.99%; monitor performance through STR reports and COGNOS BI data to.
• Implement system strategies and monitor data health, regularly coaching hotel teams on best practices to maintain clean, reliable data to ensure accuracy in forecast software output.
• Identify… Show more
• Identify, define, and analyze hotel markets using hotel insight and reporting from both Hilton and third-party subscriptions; revise official competitive set of hotels as needed to ensure performance accuracy.
• Build trusted relationships with hotel partners to secure hotel strategy adoption, achieve performance and budget goals, and resolve strategic and operational concerns while maintaining Hilton brand standards.
• Collaborate with cross-functional RMCC teams on pilot programs and enterprise-wide rollouts, providing feedback on rollout efficacy and serving as an intermediary between support teams and hotel stakeholders.

Addison, TX

New Braunfels, TX

• Resolved short-term customer problems both in person and over the phone by offering tangible solutions for product concerns and team member coaching for service issues.
• Assisted department in meeting financial goals by closely monitoring weekly and quarterly budgets for supplies and personnel hours, earning 2 promotions within seven years.
• Collaborated with 4 store leaders to improve cashier and bagger performance targets, improving Items Per Minute (IPM) by 12% within one… Show more
• Collaborated with 4 store leaders to improve cashier and bagger performance targets, improving Items Per Minute (IPM) by 12% within one year.
• Delivered positive customer experience and improved customer survey respondent count from 10 to 40 surveys completed within six weeks.
• Oversaw daily operations, managing all aspects of central checkout sanitization, discarded item return, and register supply restock for store with 40K+ SKUs.

Lubbock, Texas Area

• Created and implemented cash handling processes at university-run restaurant Skyviews with 50 tables.
• Analyzed financial data in Quickbooks and developed strategic sourcing solutions to save 66%+ in supply costs.
• Designed promotional materials and created content for flyers, email marketing materials, and press releases with up to 20K impressions.
• Conducted research on graduate-level hospitality education trends, delivering reports to leadership team of 3.
• Graded undergraduate… Show more
• Graded undergraduate writing assignments for 2 classes, providing detailed feedback on thoroughness of research and technical writing criteria. Show less

Dublin, Ireland

- Wrote advanced information sheets and press releases to announce new titles to Irish media sources such as the Irish Times, the Irish Independent, and RTE TV and radio- Coordinated with editors of print and online news sources for feature pieces on current and upcoming titles such as Sister Caravaggio and Numb.- Assisted with coordination of book.

Master Of Science - Ms, Hospitality And Retail Management

Bachelor'S Degree, English Language And Literature, General, 3.4 Gpa