IT Asset Controller | Product and Sports Trading Specialist | Customer Service ExpertExperienced IT Asset Controller with a proven track record of efficiently managing over 6000 office-based and remote work environment assets. Proficient in IT asset auditing, tracking, controlled disposal, maintenance, inventory management, and coordination. Solely responsible for the entire spectrum of IT asset management, ensuring seamless operations and compliance.Experience Highlights:IT Asset Management: Successfully oversaw the complete lifecycle of IT assets, from acquisition to disposal, ensuring accuracy and compliance with organizational policies and procedures.Product and Sports Trading: Demonstrated proficiency in product and sports trading, including trading of betting odds and pricing, website testing, and anomaly escalation to backend development teams. Contributed to the optimization of trading strategies and website performance.Customer Service Excellence: Leveraged 8 years of call center experience to provide exceptional customer service to clients internationally, specializing in online casino gambling and online sports betting inquiries. Effectively resolved customer issues, built rapport, and ensured high satisfaction levels.Key Skills:- IT Asset Auditing- Inventory Management- Anomaly Escalation- Customer Relationship Management- Trading Strategies- Compliance and Policy Adherence- Technical Troubleshooting- Cross-functional Collaboration - Competitor Analysis (online sports betting)Professional Accomplishments:- Implemented streamlined processes for IT asset management, resulting in improved efficiency and cost savings.- Played a pivotal role in the optimization of trading algorithms, contributing to enhanced profitability and risk management.- Received accolades for outstanding customer service performance, consistently exceeding KPIs and achieving high customer satisfaction ratings.Driven by a passion for excellence and a dedication to continuous improvement, I am adept at managing complex projects and delivering results in dynamic environments. Looking to leverage my diverse skill set and experience to add value to a forward-thinking organization. Connect with me to explore potential opportunities.In my free time I game alot. I am also a father of one beautiful girl, lover of all things nature,I enjoy family time and find this very important. I am also studying IT Asset Management as well as IT Helpdesk technician courses to expand my knowledge as well as to certify the skills I have obtained through experience
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Betway It Asset ControllerOsiris Trading May 2022 - Nov 2023City Of Johannesburg, Gauteng, South AfricaAsset control, also known as asset tracking, is the process by which companies and organizations track key information about their assets. This information can include an item's location, who's using it, when it's been reserved for future use, its maintenance schedule, damage reports, usage reports, and more.Implementing and managing, and assisting in developing a comprehensive asset control system resulting in a 30% reduction in lost or misplaced assets in a business with all 90% of employees work from home.Utilized advanced tracking software to accurately monitor the location and usage of over 6 000 company assets across South Africa.Developed and implemented standardized maintenance plan for all assets under warranty, leading to an increase in asset lifespan and reducing replacement costs and general running costs. Managed inventory of IT assets, ensuring accurate tracking and accounting for over 6 000 items.Implemented an efficient asset control system, reducing inventory discrepancies by 80%.Collaborated with 3rd party teams to develop standardized software for asset tracking, and asset monitoring as well as RFID introduction and development resulting in a significant reduction in lost or misplaced items. -
Betway Production Specialist / Sports TraderBetway Group Jun 2019 - May 2022Gauteng, South AfricaCollaborated with cross-functional teams to identify and resolve product issues,resulting in a reduction in customer escalations and a decrease in overall incident resolution time.Conducted user acceptance testing (UAT) for newly added features on the website,identifying and reporting critical anomalies to coding teams for immediate fixes, ensuring optimal functionality of the website for end users.Implemented rigorous monitoring processes for production releases, resulting in a significant reduction in downtime incidents and maximising website uptime forcustomers as well as proactivel monitoring any potential backend anomalies from becoming a customer facing incident. End to end testing from UAT, Pre Production, and Live production for all newly added featuresCompetitor analysis and suggesting new features for implementation to the site. e.g Banking shortcuts, Betting Markets information icons ect.Sports Trading which entails live and pre-live betting odds pricing trading that requires the monitoring of all major competitions odds pricing and adjustments made where required to remain highly competitive within the market. General sports book management such as end to end testing of all casino features as well as an and all marketing material offered on the website. -
Betway Product Support SpecialistRaging River Trading (Pty) Ltd Mar 2019 - May 2022City Of Johannesburg, Gauteng, South AfricaProduct support is responding with tools and knowledge that help end users pull the most value from a purchased product. If a customer is stalled while trying to utilize your product or service and can’t solve its issue quickly, it can affect their operations and perception of your business. It most certainly affects whether they will buy from you again.This role focused alot around the development of a website, testing expected features newly added in a UAT and pre-production and production releases. ensuring that all ends of a website is functional and is working as expected and to report to coding teams to fix any anomalies depending on the severity and the impact of any anomalies found. -
Call Center Agent BetwayOsiris Trading Nov 2015 - Mar 2019Gauteng, South AfricaThis role entailed that we service clients with complaints, and or account related matters. Relating to deposit enquiries, betting enquiries. Generally online betting assistance as well as indepth guidance all fall part of the general function. However while assisting a client telephonically one must be a master of multi-tasking in this environment as you also assisting clients via chat systems with a 3 concurrent chatflow you really get to service as many clients as possible this way however must always remain professional, ethical and well informed about all betting processes, rules and regulations and any account related enquiries.Any and all account anomalies gets escalated to relevant teams around the business and must be followed up on until completion. Customer service is the doorway to any online business hence why in this role you would also be doing emails during the shift to ensure that all streams of communication is managed and attended to as a matter of urgency and high levels of support and professionalism.
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Call Center AgentAltech Netstar Vehicle Tracking Dec 2013 - Nov 2015Midrand, Gauteng, South AfricaMonitoring, Tracking and recovering of vehicles as well as dispatch of response units to stolen or hijacked vehicles
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Contact Center Agent At Aegis BpoAegis Global Mar 2011 - Dec 2013Gauteng, South Africawe had managed a outsourcing program for one of the biggest gas and electricity providers in the UK being British Gas and we were responsible for managing and servicing thier pre-paid customers
Marthinus Kruger Education Details
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Diversity HighMatric
Frequently Asked Questions about Marthinus Kruger
What is Marthinus Kruger's role at the current company?
Marthinus Kruger's current role is IT Asset Co-Ordinator at InnoVent.
What schools did Marthinus Kruger attend?
Marthinus Kruger attended Diversity High.
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Marthinus Kruger
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