Marti Davis Email & Phone Number

Santa Ana, Ca, Us

United States

Los Angeles County, California, United States

Kept projects on schedule by managing deadlines and adjusting workflows. Scheduled new Measures, Installations and Service trip for Clients with in house installerCommunication with client and staff through phone systems and outlook. Monitored project progress, identified risks and took corrective action as needed. Kept corporate and client information confidential, adhering to data safety measures. Managed over 45+ calls15-20 email communication

Costa Mesa, California, United States

Started in Customer service and promoted to new position in Accounting after 10 months.Provides customer care and support for customers, Designers, and Installers both on phoneemailTroubleshoot customer concerns, and provide options that support resolution for existing,and ongoing issues, as well as resetting expectations when information provided does notmeet customers initial needs or concernsHandles escalated calls and find creative solutions that keep our customers calm andresolve existing issue in ways that provide best benefit to our customer, and our companywhen possibleResponsible for maintaining constant communication with customers until resolution is finalizedAssisted in training new floor representatives with calls, emails, repairs, documentation, andany other additional job functions needed for their rolesThis also included recurring training teaching strategies to become more accurate, efficient,and effective in their rolesTrained on motorization and drapery side of our business. Contributed to team objectives in fast-paced environment.

Orange County, California Area

Started as Security Guard and move up to Account Manager after 2 years. Liaison between Security office and Client Monthly statistics and Data entryManaged staff of 20+ including scheduling and payroll Training new staff membersMonthly auditsManaged Employee Relations issues and ensured compliance with all employment laws andcompany guidelines.Contributed to team objectives in fast-paced environment. Trained new employees on customer service and organizing strategies. Kept detailed records of daily activities

Greater Los Angeles Area

Lead Bridal Consultant. Consistently High Conversion rate with expert knowledge of Bridal Attire and seasonal looks.

Orange County, California Area

Orange County, California Area

Assisted Customers in Making Purchase,Understanding of Product Knowledge and teach customers about the product they are looking to purchase.Restocking and Product merchandising.