Martín Gamboa Del Castillo Email & Phone Number

Remote

•Respond to user inquiries via live chat and ticket conversations in a timely, helpful, and empathetic way via Zendesk, Intercom & Freshdesk.•Use research skills, internal support channels, and teamwork to solve problems. (Slack system)•Assist customers with billing, subscriptions, refunds, and similar inquiries. (Stripe System)•Escalate issues/bugs to engineers and collaborate to resolve them.•Manage customer feedback and feature requests to contribute to our product's continual development.•Attend and be actively engaged in weekly team meetings for support-related updates.•Helping out with Product Launches and events, and handling all tickets and live chats related to them. Shadowing and Educating newer Specialists.

Hermosillo Y Alrededores, México

•Establish strategic relationships with key suppliers to maintain/follow good performance.•Working with suppliers to ensure that key processes are running efficiently and cost- effectively.•Responsible to make Purchase orders to worldwide vendors for raw material. •Shipment tracking to get the traceability of the material until receive it in warehouse. •Control stock (no overstock).•0 Missing parts.•Strategic sourcing activities.•Keep the MRP system updated. •Quote and price negotiation.•Expedite materials.•Follow up in transit shipments.

•Verification, control and adequate monitoring of all the Pensions procedures.•Data crossing process elaboration with the registration and monitoring system.•Process clarifications between the organism and public institutions.

Hermosillo Y Alrededores, México

•SAP Key User on Warehouse modules.•Part of SAP implementation Project Team.•Responsible for the warehouse procedures and material management activities.•Receiving materials in coordination with Planning & Customs department.•Transactions, Reports By SAP.•Material Distrubution directly to lines production.•Inventory stock level Contol.

Hermosillo Y Alrededores, México

•Coordinate sales agents to achieve satisfactory new business production and develop the clients.•Search for more clients, establish new strategies. •Area activities report and support management in the projects execution.•Proactive communication with customer for assuring a high level satisfaction.